Title: Administrator

Location: Indianapolis, IN 46225

Shift: 8am-5pm Mon-Fri

Duration: 6+months Contract to Hire

Anticipated Start Date: ASAP

Job Type: Contract (40 hrs. a week)

Pay Range: $19hr-$20/hr

Summary: Provide learning administrative services to support client training needs, including onsite

class and training facility support, and oversight and implementation of courses and curriculum as

assigned.

Primary Duties and Responsibilities:

• Responsible for physical set up of onsite/offsite rooms, including configuring tables, setting materials,

and equipment setup

• Collect and return materials to storage after class

• Ensure facility is prepped with quality and client standards are maintained

• Troubleshoot audio visual equipment issues in training rooms

• Maintain course/curriculum information within Learning Management System (LMS)

• Provide onsite point of contact for course owners and class participants for service support

• Manage event activities including class adds, class cancellations, advertising, enrollments,

confirmations, waitlists, facilities scheduling, class close out activities, and reporting

• Enroll students and maintain course rosters for all scheduled courses

• Enter student attendance records into computer database and provide appropriate reports on

attendance to supervisor and/or client

• Maintain and record class evaluation information

• Perform data entry support as it relates to learning administration as needed

• Ensure client standard operating procedures, processes and service level agreements are maintained

• Identify and trouble shoot discrepancies

• Filing of paper training history records at the site

• Perform client requested tasks

• Escalate service issues to Manager for resolution

Qualifications:

• Entry level for Bachelor’s degree or 2 years of successful working experience in:

• A learning organization

• Training administration (preferred but not required)

• Customer service

• Knowledge of and experience with learning management systems (preferred but not required)

• Experience in Microsoft Office suite

• Team-oriented but self-motivated and able to work with minimal supervision

• Demonstrated attention to detail, strong quality focus, and well organized

• Successful prioritization of work requirements and multitasking, as necessary

• Analytical and problem solving skills

• Client focused to build and maintain professional working relationships

• Ability to remain flexible and adaptable to constant change

• Effective oral and written communication skills with clients, leadership and team members