Salary:

Position Summary:

This position is responsible for managing the incoming requests from patients for DME, coordinating orders, receipt, distribution and billing of the products dispensed at the Long-Term Care Pharmacy.

Essential Job Functions:

• All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of Towncrest Pharmacy, and must conduct themselves with behavior that supports these values
• All employees are responsible for making the most of their working time and reach maximum potential by being on time for their scheduled shifts, checking voicemails/emails as appropriate and completing deadlines in a timely manner
• Receives and processes patient product requests and new physician orders
• Orders necessary products
• Manages in-store DME inventory
• Aggregates and obtains necessary documentation for successful billing
• Manages questions about billing of DME
• Maintain electronic and paper charts for patients
• All employees are expected to escalate issues as necessary
• All employees must conduct themselves in a respectful and professional manner as outlined in Towncrests code of ethics and conduct, as found in the policy book
• All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team
• Other projects and/or duties as assigned

Position Requirements:

The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills and Experience:

• Strong communication skills, including writing, speaking and active listening
• Great customer service skills, including interpersonal conversation, patience and empathy
• Good problem-solving and critical thinking skills
• In-depth knowledge of industry best practices
• Organization, time management and prioritization abilities
• Ability to be discreet and maintain the security of patient or customer information
• Effective computer skills to use bookkeeping and account management software in a timely and efficient manner
• Understanding of industry-specific policies, such as HIPAA regulations
• Flexible and adaptable to changing work environment
• Ability to prioritize, multi-task and manage time efficiently

Desired Skills and Experience:

• 1-3 years experience in administrative support or general bookkeeping
• Skilled in business communication and problem-solving
  Experience working in a fast-paced environment
• Ability to identify areas for process improvement and formulate actionable implementation plans
• Prior knowledge of medical billing and coding is preferred but not required

Education Requirements:

• High school diploma or equivalent

Language Requirements:

The primary language of Towncrest Pharmacy is English. Excellent communication skills are defined as the ability to:

• Read, write, speak and understand English
• Actively listen for total comprehension
• Ask questions that enhance the understanding of a certain topic
• Relay information and/or instruction in a descriptive and understandable fashion in both written and verbal forms

Mathematical Requirements:

Basic accounting knowledge is required, as well as addition, subtraction, multiplication, and division skills to the general degree.

Reasoning Ability Requirements:

Professional-level, reasoning abilities are necessary to process complex information and prioritize deadlines.

Physical Requirements:

Occasional lifting up to 20 lbs. may be necessary from time to time. Must be able to sit for long periods of time, view a computer monitor, and type (up to 8 hours a day).

Employment Status:

Exempt: This role is exempt which means it is excluded from minimum wage, overtime regulations, and other rights and protections afforded nonexempt employees.

Full Time: Full-Time employees are defined as working at least 30 hours per week, however; this position requires 40 hours worked within a regular workweek. Occasionally, time over 40 hours may be necessary in order to meet the requirements of the position.

Schedule Expectations:

Towncrest Pharmacys normal hours of operation are from Monday through Friday, from 8:30 am to 6:00 pm and Saturdays from 8:30-12pm.

Supervision Requirements

This position does not have supervisory responsibilities.