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Department of Health and Human Services (DHHS)
Opening Date: October 31, 2025
Closing Date: November 14, 2025
Job Class Code: 0077
Grade: 18 (Professional & Technical Svcs)
Salary: $19.02- $26.48 per hour
Position Numbers: 02000-1211
Location: 109 Capitol St. Augusta, Maine
These are full-time positions with the Department of Health & Human Services, Division of Support Enforcement and Recovery, Monday-Friday, located in Augusta, Maine under the supervision of a District Supervisor. Partial telework schedule with management approval after completing the 6-month promotional probation, based on the operational needs of the Division.
Core Responsibilities:
Financial Resource Specialists (FRS-DSER) will support two key areas of responsibility. The creation of a medical establishment and enforcement unit; and the ongoing assessment of case metrics and development of business tools to address trends in case and program performance.
The employee is responsible for collection and analysis of technical, demographic and financial information; the calculation of medical support obligations pursuant to statutory and regulatory guidelines; and the identification of health insurance withholding opportunities. This position will make decisions regarding the application of policy, procedures and law while executing the following program requirements: establishment of medical support obligations; enforcement of medical support obligations; distribution and disbursement of child support; calculation of obligations and assignment periods; processing financial tasks. The FRS-DSER position must gather information, analyze facts and apply independent judgment in the execution of their daily work. Typical duties include, but are not limited to:
• From Initial case processing, begin investigation; gather information related to parties' demographics and employment; research and analyze
court/administrative child support obligations, availability and cost of health insurance coverage.
• Determine the need to establish a medical insurance obligation; initiate notification process; manage case through establishment proceedings until resolved.
• Gather and analyze information to determine if health insurance is available; calculate costs to determine enforcement strategy; issue withholding orders.
• Provide financial support for field staff; provide expert assistance for problems related to child support payment distributions, disbursements, overpayments and accounting/debt calculations.
• Ensure obligation and insurance information is entered and maintained within CSEME.
• Apply federal measures to analyze program data and field activities to identify opportunities for growth; create strategies in cooperation with field staff to create more efficiencies in meeting federal goals.
• Perform outreach to custodial parents and other service providers regarding the benefits of child support services for families in need of child support collection.
• Conduct regular financial reviews to maintain compliance and improve effectiveness and proficiency. Complete periodic and ad hoc reports to provide information to agents, supervisors and/or management. Provide support for centralized financial account operations.
• Provide support for technical systems staff to test and maintain internal training and communication tools.
Minimum Qualifications:
A four (4) year combination of education, training, and/or progressively responsible experience performing administrative and/or complex clerical tasks including experience which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations.
Preference will be given to applicants with at least two (2) years' experience with the Division of Support Enforcement & Recovery.
The backgrounds of well-qualified candidates should demonstrate the following competencies:
1. Effective communication and customer service skills.
2. Proven ability to prioritize multiple and competing tasks to meet work deadlines.
3. Ability to analyze information and make determinations in accordance with established standards.
4. Skilled in the use of standardized desktop technology and products (spreadsheets, etc.)
Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Selected candidates must have a successfully completed fingerprint-based criminal history record check on file and conducted every 5 years to ensure continued suitability for this position.
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Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department's interest in the Maine District Court in matters pertaining to child support. This position requires occasional travel.
Application Information:
Please submit all documents or files in PDF format.
For additional information about this position, please contact Danielle Goulette, (207) 561-4132.
To request a paper application, please contact
Mandy.Hernandez@Maine.govBenefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
- Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
- Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
- Retirement Plan - The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
