The front desk position is a full-time position that requires an organized person with a strong, positive personality that can multitask and interact with different personalities.  The front desk team member is the first and the last person our customers see when they visit BJN, so these qualities are vital.  The job responsibilities are listed below, but the front desk position is not confined to only these responsibilities.   

Priorities:

Customer Service/Solutions

• Greet everyone who comes through the door, identify his/her needs and direct them to the appropriate department.
• Direct traffic accordingly
  • Retail
    • “I want to look around” – give customer map, blue sheet and pen. 
      • Give instructions for sales orders (blue sheets)
    • Looking for design work – “we offer references, but we don’t offer designs as part of our business”
    • “I know I want and need to get loaded” – contact a member of the yard sales team to assist in loading.

• • Wholesale
    • Radio “I have a landscaper that needs to be loaded.”
    • Wait for response
    • If all yard sales are with wholesale customers, call over intercom for sales help from the inside sales staff.

Phones 

• Goal is to answer all incoming calls by the 3rd ring and direct them through the appropriate channel(s)
• Proper address, “Thank you for calling BJN, how may I direct you call?”

Point of Sale

• Invoice and take payment for all transactions occurring from our holding yard
  • Review each sales order to ensure verify inventory #’s with descriptions
  • Can’t find the customer in the computer system?
    • Look up by Customer Code
    • Look up by Phone#
    • Look up by Zip Code
• Count/Balance cash box at the beginning and the end of each business day

Administrative Assistant

• Filing of invoices
• Assisting manager with various business-related projects

Other responsibilities

• Folding/mailing of statements
• Watering interior plants 2 to 3 times/week
• Assist with managerial projects
• Keep handouts stocked by making copies
• Keep front desk and entranceway clean and organized
• Keep TV on and marketing material going
• Price changes for sale items, incorrect prices on sales yard
• Voids on CC machine
• Negative inventory assistance