HR Front Desk Receptionist

Responsibilities:

• Greet and welcome home health aides with a warm and friendly demeanor while conducting check-in process.
• Facilitate successful front desk operations for high-volume office.
• Receive incoming calls and coordinate with back-end staff to fulfill aide's requests.
• Uphold quality control policies and procedures to increase aide’s satisfaction.
• Provide outstanding service to new and long-standing aides by listening closely to concerns and developing solutions.
• Process documentation and troubleshot discrepancies to build aide's rapport.
• Explain benefits and recommendations to maximize aide’s retention.
• Improve customer service waiting times to mitigate complaints.
• Resolve aide’s inquiries, questions and concerns to consistently offer quality service and meet performance goals.
• Deliver prompt service to prioritize aide’s needs.
• Consistently maintain an organized workspace at the front desk, contributing to a professional atmosphere in the office.
• Ensure all work is conducted in accordance with company compliance policies and procedures.
• Provide the highest standard of customer service in every engagement, upholding the company’s commitment to excellence.

Qualifications:

• Proven experience as a front desk associate, receptionist, or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to handle stressful situations with professionalism.
• Languages required: Cantonese and Mandarin.
• Computer skills required: MS office.