Healthcare Front Desk Coordinator

Position Overview

We are actively seeking a dedicated and skilled Healthcare Front Desk Coordinator to join our vibrant team at Home Health & Hospice Services. This full-time, onsite position located in Franklin Square, New York, plays a crucial role in ensuring optimal patient experience and operational efficiency within our healthcare facility. With a competitive salary range of USD 50,000 to 60,000 per year, this role offers substantial opportunities for professional development and growth.

About the Organization

Home Health & Hospice Services is a leading healthcare provider committed to delivering exceptional care across a wide spectrum of medical specialties. We pride ourselves on our patient-centric approach and strive to improve the health and wellness of individuals at every stage of life, from pediatric to geriatric care. Our facility champions innovative health practices and collaborates closely with a diverse team of medical professionals to enhance the quality of life for our patients and their families.

Work Environment

Your workplace will be in a modern and well-equipped hospital, where advanced technology meets compassionate healthcare services. This dynamic environment encourages teamwork among medical staff and administrative departments, fostering continuous learning and development. We prioritize a supportive atmosphere where every team member can thrive, contributing meaningfully to patient care.

Key Responsibilities

• Greet and welcome patients and visitors warmly, creating a friendly and inviting atmosphere.
• Accurately register patients by collecting and verifying personal and insurance information, utilizing our electronic medical record (EMR) systems.
• Efficiently schedule appointments and manage the appointment calendar to optimize patient flow.
• Handle incoming calls, address inquiries, and provide accurate information regarding our services.
• Coordinate referrals to other healthcare providers, ensuring seamless transitions in care.
• Verify insurance coverage and procure necessary authorizations for medical services, navigating the complexities of healthcare billing.
• Collect co-payments and process patient payments, ensuring accurate financial transactions.
• Maintain and update electronic medical records, safeguarding data integrity and compliance with healthcare regulations.
• Collaborate with medical and administrative staff to enhance patient care efficiencies and minimize wait times.
• Assist with various administrative tasks, including organizing patient files, faxing documents, and ensuring systematic flow of information.
• Uphold strict confidentiality of patient information, adhering to HIPAA regulations at all times.

Patient Population / Client Focus

Our diverse patient population includes individuals of all ages, from children needing routine check-ups to elderly patients with complex health needs. The Front Desk Coordinator is pivotal in managing relationships with patients, their families, and medical professionals across multiple specialties, ensuring that all individuals feel supported and valued.

Qualifications

• A Bachelor’s Degree is required, and certification in medical office administration is preferred.
• Proven experience in a similar role, particularly in a healthcare setting, is highly desirable.
• Excellent communication and interpersonal skills are essential for delivering outstanding customer service.
• Strong organizational skills, demonstrating the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with electronic medical record systems and other healthcare-related software is advantageous.
• A basic understanding of medical terminology, insurance billing, and coding is preferred.
• Knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality.
• Detail-oriented nature with a high degree of accuracy in record-keeping and data entry.
• Ability to remain composed under pressure, providing solutions in challenging situations.

Preferred Experience

Previous roles as a Front Desk Representative or similar position in a healthcare environment will be highly advantageous. Candidates with experience in the use of EMR systems and familiarity with insurance claims processing will be given preference, as these skills are vital in ensuring a smooth workflow and effective patient management.

Compensation and Benefits

• Competitive annual salary ranging from $50,000 to $60,000, depending on experience.
• Quarterly performance bonuses available to rewarded success and hard work.
• Comprehensive health, dental, and vision insurance packages.
• Paid time off that includes vacation, sick leave, and holidays to support work-life balance.
• Employee assistance programs dedicated to personal and family well-being.
• Exclusive employee discounts on various services and products.

Career Growth Opportunities

At Home Health & Hospice Services, we believe in nurturing talent and providing pathways for professional advancement. Employees will have access to continued education and training programs, mentorship opportunities, and a supportive culture that encourages taking on leadership roles within the organization.

Why Join Our Team

Becoming a part of Home Health & Hospice Services means becoming part of a dedicated community focused on making a difference in the lives of our patients and families. With a team-oriented work culture, robust support systems, and ample career growth opportunities, this is not just a job; it is an opportunity to grow and thrive in a rewarding healthcare environment.

Application Information

If you are ready to make a significant impact on healthcare and join a passionate team, we encourage you to apply for the Healthcare Front Desk Coordinator position at Home Health & Hospice Services in Franklin Square, NY. Submit your application today and take the first step towards a fulfilling career dedicated to serving others.