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Plainview, New York
$50,000 - $60,000 yearly
Full-time | Onsite
Work facility: Hospital
Home Health & Hospice Services is seeking a dedicated and organized Front Desk Coordinator to oversee the efficient operation of our front desk at our busy hospital facility located in Plainview, New York. This full-time position plays a crucial role in ensuring patients receive exceptional service from the moment they enter our facility, directly impacting their overall experience and satisfaction.
Home Health & Hospice Services is a leading healthcare provider committed to offering comprehensive patient care and promoting well-being for individuals across all age groups, from pediatrics to geriatrics. Our mission revolves around delivering quality medical services that enhance the lives of our community members. We are not just a healthcare facility; we are a compassionate team that prioritizes individualized care and support.
As a Front Desk Coordinator in our modern healthcare facility, you will work in an environment that emphasizes both patient care and advanced medical services. Our hospital is equipped with state-of-the-art technology and adheres to the highest standards of healthcare excellence. You will collaborate with a diverse team of medical professionals in a setting that thrives on teamwork and mutual respect, all while ensuring a warm and welcoming atmosphere for our patients and visitors.
Greet and welcome patients and their families, establishing a friendly connection to ensure a positive experience from the outset.
Manage the registration process for new patients by accurately collecting and verifying their personal and insurance information, ensuring a smooth flow upon arrival.
Schedule appointments and maintain the appointment calendar, showcasing flexibility to accommodate patients' needs and preferences in both regular office hours and occasional evening or weekend shifts.
Respond to incoming calls promptly, providing patients, families, and visitors with accurate information regarding services, appointment details, and facility navigation.
Coordinate internal and external referrals to ensure patients receive necessary follow-up care, demonstrating an ability to work collaboratively with other healthcare providers.
Verify patient insurance coverage and obtain required authorizations for medical services, preparing patients for any out-of-pocket expenses.
Process patient payments, including co-payments, in accordance with established protocols to maintain accuracy and accountability.
Maintain electronic medical records (EMRs) by updating data and ensuring integrity, contributing to efficient patient flow and streamlined operations.
Work closely with medical and support staff to resolve any patient issues promptly, ensuring minimal wait times and enhancing overall patient satisfaction.
Support administrative functions such as organizing patient documents, filing, and ensuring compliance with HIPAA regulations for patient confidentiality.
Our diverse patient population ranges from young children needing well-visits to elderly patients requiring chronic care management. By effectively managing the front desk operations and fostering strong patient relationships, you will significantly enhance the overall patient experience and contribute to positive health outcomes.
A Bachelor’s Degree is required, with a strong foundation in customer service or healthcare administration preferred.
Previous experience in a front desk role within a healthcare setting is mandatory, allowing you to bring existing knowledge of medical office operations.
Exceptional communication and interpersonal skills are crucial; you will interact daily with patients, families, and healthcare professionals.
Demonstrated organizational skills and proven multitasking abilities in a fast-paced environment are essential for success in this role.
Familiarity with electronic medical record (EMR) systems as well as basic medical billing and coding practices is highly beneficial.
A solid understanding of HIPAA regulations and a commitment to maintaining patient confidentiality.
While not required, certification in medical office administration or previous experience in a similar healthcare role will support your candidacy. Proficiency in using medical office software will significantly enhance your effectiveness in managing daily tasks.
The annual salary for this position ranges from USD 50,000 to USD 60,000, commensurate with experience and qualifications. In addition to competitive pay, we offer an attractive benefits package that includes:
Comprehensive health, dental, and vision insurance coverage.
Paid time off for vacation, sick leave, and holidays, ensuring you can maintain a healthy work-life balance.
Employee assistance programs designed to support personal and family wellness.
Unique employee discounts on various services and products available within our network.
At Home Health & Hospice Services, we are committed to the professional growth of our employees. We provide ongoing training and development programs that enable you to enhance your skills within the healthcare field. There are also opportunities for advancement into supervisory or specialized roles in medical office management as you gain experience and demonstrate your capabilities.
Joining Home Health & Hospice Services means becoming part of a dedicated team that values collaboration, compassion, and commitment. You will have the opportunity to create meaningful connections with patients and their families, positively impacting their healthcare journey. If you are passionate about helping others and providing exceptional service, this role offers you a chance to thrive in an environment that fosters your professional and personal growth.
If you are ready to take on this rewarding role as a Front Desk Coordinator and make a significant impact on patient care, we encourage you to apply. Submit your resume and cover letter detailing your relevant experience and why you believe you would be a great fit for our team. We look forward to welcoming you to our healthcare family!
This Front Desk Assistant position offers $50,000 - $60,000 yearly in New York. Compensation may vary based on experience, certifications, and facility type.