Medical Office Front Desk Coordinator

Position Overview

Join our dedicated team at Fenway Healthcare Solutions as a Full-Time Medical Office Front Desk Coordinator. In this vital role, you will serve as the first point of contact for our patients, ensuring a welcoming and organized environment as you support healthcare delivery in our facility. Your responsibilities will extend beyond standard administrative duties, integrating frontline patient care processes as you work closely with physicians and nursing staff.

About the Organization

Fenway Healthcare Solutions, located in Edison, New Jersey, is renowned for its commitment to providing high-quality medical care to diverse communities. With a strong focus on integrative healthcare, we prioritize accessibility and patient education. Our team strives to uphold a culture of compassion and respect, making patient wellness our primary goal.

Work Environment

As a Front Desk Coordinator, you will work onsite in a busy hospital environment. You’ll collaborate with a multidisciplinary team including physicians, medical assistants, and administrative staff, sharing the goal of delivering exceptional patient care. The fast-paced setting requires the ability to multitask and adapt to changing priorities while maintaining an organized workflow.

Key Responsibilities

• Maintain strict patient confidentiality at all times, exercising discretion when discussing patient information.
• Implement patient care protocols as guided by physicians and nursing staff, including assisting in direct patient care tasks.
• Perform comprehensive duties such as taking patient histories, recording vital signs, and preparing patients for examinations.
• Coordinate medication management by processing prescription refills via fax, electronic prescriptions, or phone calls while ensuring accurate updates in patient medication records.
• Assist with clinical procedures, including administering initial injections under supervision and maintaining thorough documentation of all clinical activities.
• Organize and maintain the medical supply inventory, ensuring the supply closet remains stocked and orderly while keeping track of medication expiration dates.
• Demonstrate an extensive understanding of infection control practices, cleaning and disinfecting instruments, and adhering to quality assurance standards.
• Support educational initiatives by participating in patient education about treatment plans and preventative care methods.
• Participate in regular training sessions and meetings to discuss operational improvements and enhance service delivery.
• Perform other related duties as assigned to support clinic operations and patient needs.

Patient Population / Client Focus

At Fenway Healthcare Solutions, our patient population is varied, encompassing individuals and families from diverse backgrounds. You will work closely with patients of all ages, addressing their unique healthcare needs and ensuring that they receive comprehensive, patient-centered care.

Qualifications

• A Bachelor’s degree from an accredited institution is required.
• Graduation from an accredited Medical Assisting program is ideal.
• Current certification as a National/Registered Medical Assistant, or the ability to obtain certification within the first 90 days of hire.
• A valid CPR certification is necessary to ensure preparedness for emergency situations.

Preferred Experience

• A minimum of 2 years of experience in a medical assisting role or similar position in a healthcare setting is preferred.
• Experience with electronic health record (EHR) systems is advantageous for effective patient documentation procedures.

Compensation and Benefits

The competitive salary for this role ranges from $60,000 to $85,000 annually, commensurate with experience and qualifications. We offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance to ensure your and your family's well-being.
• A robust retirement plan to help you plan for your future.
• Access to a wellness program promoting health and work-life balance.

Career Growth Opportunities

At Fenway Healthcare Solutions, we believe in fostering talent and encouraging our team members to pursue professional development. Join us for ongoing training programs, leadership workshops, and opportunities to take on advanced roles within our healthcare network.

Why Join Our Team

Being a part of Fenway Healthcare Solutions means contributing to a mission of health and wellness in our community. You will be supported by a dynamic team and have access to resources that empower you to make a tangible impact on patient lives. Embrace the opportunity to grow both professionally and personally in a rewarding healthcare career.

Application Information

If you are ready to make a difference in the lives of patients and contribute to our exceptional team, we encourage you to submit your resume today! We look forward to reviewing your application and potentially welcoming you to the Fenway Healthcare Solutions family.