Medical Front Office Coordinator at Empower Unity Wellness

Position Overview

We are in search of a dedicated Medical Front Office Coordinator to join our thriving healthcare team at Empower Unity Wellness. This full-time, onsite role located in Yonkers, New York is vital for enhancing our patient experience and operational efficiency. The ideal candidate will be a friendly and organized individual with a passion for healthcare, aiming to ensure that every patient feels welcomed and well cared for.

About the Organization

Empower Unity Wellness is more than just a hospital; it is a comprehensive healthcare facility that prides itself on delivering exceptional patient-centered care. We serve a vibrant community, offering a spectrum of health services to individuals of all ages—from pediatric patients to elderly care. Our facility is equipped with state-of-the-art technology and staffed by a team of compassionate professionals committed to promoting wellness and enhancing the quality of life for our patients.

Work Environment

As a part of our modern medical center, you will work in a dynamic and collaborative environment where everyone is dedicated to patient care. The workspace is designed to foster teamwork and facilitate seamless communication among staff members. Our facility features advanced medical technologies and a commitment to maintaining the highest standards of hygiene and safety. You will be part of a collegial atmosphere where continuous learning and professional development are encouraged.

Key Responsibilities

• Welcome patients and visitors to our facility, providing a friendly and inviting atmosphere that puts them at ease from the moment they arrive.
• Manage patient registration by accurately verifying personal details and insurance information to ensure proper billing and effective service.
• Efficiently schedule appointments, ensuring that the calendar reflects the needs of both our providers and our patients.
• Handle incoming phone calls, addressing inquiries and resolving issues to provide immediate support and information to our patients.
• Coordinate referrals, facilitating transitions of care and ensuring patients receive the necessary follow-up from other specialists.
• Maintain financial processes by verifying insurance coverage and obtaining required pre-authorizations to enhance patient access to necessary treatments.
• Collect co-payments and manage patient payment processing with accuracy and a high level of attention to detail.
• Oversee electronic medical records (EMR), ensuring data integrity and compliance with healthcare regulations to safeguard patient information.
• Work closely with clinical staff to ensure optimal patient flow in the office, contributing to minimized waiting times and enhanced service delivery.
• Assist with administrative functions including filing, faxing, and managing documents to support overall office operations.
• Uphold strict confidentiality standards in accordance with HIPAA regulations, protecting sensitive patient information at all times.

Patient Population / Client Focus

Our facility serves a diverse patient population, from young children to seniors, requiring adaptable communication and care strategies. The Front Office Coordinator plays a critical role in shaping the initial patient experience and ensuring a supportive journey through our healthcare services. Your interaction with every patient will not only reflect our organizational values but will also directly impact their overall satisfaction and wellbeing.

Qualifications

• A Bachelor's Degree is required, with a focus on healthcare administration or a related field considered advantageous.
• Demonstrable experience in a medical front desk role or similar position within a healthcare environment is essential.
• Exceptional verbal and written communication skills, coupled with a strong commitment to customer service excellence.
• Proficiency in electronic medical records (EMR) systems along with basic computer software applications is required.
• Working knowledge of medical terminology, billing processes, and insurance coding will be beneficial.
• A clear understanding of HIPAA regulations and a commitment to maintaining patient confidentiality.
• Strong attention to detail, organizational abilities, and the capacity to multitask, especially during busy periods.
• A calm demeanor in high-pressure situations while exhibiting conflict resolution skills effectively.

Preferred Experience

• Certification in medical office administration or similar credentials is a plus.
• Knowledge of community resources to assist patients with various healthcare needs.
• Experience with patient management software that enhances front desk operations.

Compensation and Benefits

• Annual salary ranges from $50,000 to $60,000, commensurate with experience, plus a quarterly performance bonus.
• Comprehensive health benefits including medical, dental, and vision insurance, aimed at promoting the wellbeing of employees.
• Generous paid time off policy, covering vacation, sick leave, and holidays to support work-life balance.
• Access to employee assistance programs designed for personal and family support.
• Exclusive employee discounts on various services and offerings within our wellness programs.

Career Growth Opportunities

At Empower Unity Wellness, we are committed to investing in the professional development of our employees. As a Front Office Coordinator, you will have access to training and mentorship programs that can facilitate professional growth and advancement. Opportunities may arise to transition into administrative leadership roles within our healthcare system as you gain experience and demonstrate your capabilities.

Why Join Our Team

By becoming part of the Empower Unity Wellness family, you will have the opportunity to make a meaningful difference in the lives of our patients. Our team is passionate about inclusive healthcare and fostering an environment of respect and collaboration. We honor our staff's commitment and are dedicated to creating an impactful work environment where you can flourish personally and professionally.

Application Information

If you are excited by the chance to join a leading healthcare facility and enhance patient experiences through your organizational skills and caring approach, we invite you to submit your application. Join us at Empower Unity Wellness in making a positive impact within our community!