Healthcare Front Desk Coordinator

Position Overview

Nova Health Clinics is seeking a Professional Front Desk Coordinator to become an integral member of our dynamic healthcare team in Rockville Center, New York. This full-time position supports the efficient operations of our facility by managing a variety of critical administrative tasks aimed at enhancing patient experience and satisfaction.

About the Organization

Nova Health Clinics prides itself on being a cornerstone of health and wellness in the community. Our hospital-based setting offers a comprehensive range of medical services from primary care to specialized fields, ensuring that patients receive exceptional healthcare tailored to their individual needs. We are committed to excellence in patient care and to supporting our staff in delivering the highest quality service.

Work Environment

Working onsite at our modern healthcare facility in Rockville Center, you will be surrounded by a collaborative team of health professionals dedicated to exceptional patient care across a variety of specialties. Our facility is equipped with state-of-the-art technology and designed to promote a welcoming and efficient environment for both patients and staff.

Key Responsibilities

• Welcome patients and visitors with a warm demeanor, helping create a friendly atmosphere as they enter the facility.
• Accurately register new patients by collecting and verifying personal details, insurance information, and medical history to ensure a seamless check-in process.
• Efficiently manage the appointment calendar by scheduling, rescheduling, and confirming patient appointments, taking care to minimize wait times and accommodate patient needs.
• Handle incoming phone calls, addressing inquiries from patients and visitors, providing accurate information related to services offered, appointment requests, and basic medical queries.
• Coordinate and process patient referrals to specialist providers, ensuring that the transition of care is smooth and that patients are well-informed throughout the process.
• Verify insurance coverage and obtain authorizations for necessary medical services, ensuring compliance with the relevant policies and procedures.
• Collect co-payments and accurately process patient payments while maintaining precise financial records and ensuring compliance with billing practices.
• Maintain electronic medical records (EMRs) with accuracy and expediency, assuring that all patient information is current and securely handled.
• Collaborate with healthcare providers to streamline patient flow and enhance service efficiency, always aiming to improve patient outcomes.
• Support general administrative functions, including filing, faxing, and preparing documentation as needed, while maintaining strict confidentiality in accordance with HIPAA regulations.

Patient Population / Client Focus

In our diverse setting, you will interact with a wide range of patients, from pediatric to geriatric populations. Your empathetic approach will be essential in addressing the unique needs of each patient, helping to foster trust and ensuring that their healthcare experience is positive and respectful.

Qualifications

• Bachelor's degree required, ideally in a field related to healthcare administration or medical office management.
• Proven experience as a Front Desk Representative or in a similar administrative role within a healthcare environment is essential.
• Exceptional skills in communication and interpersonal relations, with a keen focus on delivering outstanding customer service.
• Strong organizational abilities and the capacity to manage multiple tasks effectively in a fast-paced healthcare setting.
• Proficiency in electronic medical record systems and other medical software is a must, preferably with experience in patient scheduling systems.
• Familiarity with medical terminology, billing processes, and coding is beneficial.
• A solid understanding of HIPAA regulations and patient confidentiality requirements.
• Detail-oriented and capable of maintaining high levels of accuracy in data handling.
• The ability to handle challenging situations calmly and effectively, demonstrating problem-solving skills.

Preferred Experience

• Experience in a hospital setting contributing to patient care.
• Certification in medical office administration or comparable training is preferred.

Compensation and Benefits

The salary for this position ranges from USD 50,000 to 60,000 annually, dependent on experience and proven capabilities. Additionally, we offer a comprehensive benefits package including:

• Quarterly performance bonuses based on individual and clinic-wide metrics.
• Health, dental, and vision insurance plans with various options.
• Generous paid time off policies inclusive of vacation, sick leave, and holidays.
• Employee assistance programs that address personal and family well-being.
• Discounts on services and products provided at Nova Health Clinics.

Career Growth Opportunities

Nova Health Clinics is dedicated to the development of its employees. As a Front Desk Coordinator, you will receive ongoing training and support to enhance your career path within the organization. Opportunities for advancement within administrative and clinical roles exist, allowing you to grow your skill set while contributing to our mission of providing exemplary healthcare.

Why Join Our Team

Joining Nova Health Clinics means being part of a dedicated family that is focused on making a meaningful impact on the lives of our patients. We prioritize a collaborative and supportive work environment, where staff satisfaction translates into exceptional care experiences for our community. If you are passionate about health and wellness and want to contribute to a patient-centered organization, we encourage you to apply!

Application Information

If you are excited about this opportunity, please submit your application and resume to join our healthcare family. We look forward to discovering how your skills and dedication can contribute to our mission of delivering outstanding medical care.