Front Desk Coordinator - Medical Office

Position Overview

The Yale New Haven Healthcare team is seeking a dedicated and detail-oriented Front Desk Coordinator to manage our medical office operations. This full-time role is pivotal in ensuring seamless patient interactions and effective administrative support within our healthcare facility. The Front Desk Coordinator will be responsible for welcoming patients, coordinating appointments, and managing patient information in a fast-paced medical environment located in Syracuse, New York.

About the Organization

Yale New Haven Healthcare is a leading provider in community health, committed to delivering high-quality, personalized healthcare to all patients. Our facility is equipped with state-of-the-art technology and staffed by compassionate professionals dedicated to advancing health and wellness across a diverse patient population that includes individuals from pediatrics to geriatrics. We strive to create an inclusive atmosphere that values each patient's unique needs and fosters a strong sense of community.

Work Environment

As a Front Desk Coordinator at Yale New Haven Healthcare, you will work onsite in our modern, fully equipped hospital environment. This facility offers comprehensive medical services in numerous specialties, focusing on patient-centered care. Your role will be situated at the heart of patient flow, allowing you to interact with various team members and patients on a daily basis, creating an enriching work experience.

Key Responsibilities

• Greet and welcome patients and visitors upon arrival, ensuring a warm and inviting atmosphere.
• Accurately register patients by collecting and verifying personal information and insurance details, ensuring a smooth check-in process.
• Manage the appointment calendar, scheduling new appointments and follow-ups while effectively balancing patient needs and the availability of medical professionals.
• Answer incoming calls, managing inquiries efficiently while providing precise information about services, appointments, and procedures.
• Coordinate referrals to other healthcare providers, both within our organization and externally, facilitating comprehensive patient care.
• Verify insurance coverage and secure necessary authorizations, enabling patients to receive timely medical services without financial barriers.
• Collect co-payments and process patient payments, maintaining a high level of accuracy in transactions.
• Maintain electronic medical records (EMRs), ensuring data integrity and adherence to HIPAA regulations regarding patient confidentiality.
• Collaborate with nursing and medical staff to optimize patient flow, minimize wait times, and enhance overall patient satisfaction.
• Assist with various administrative tasks, including filing, faxing, and organizing patient documents, contributing to the overall efficiency of the practice.

Patient Population / Client Focus

The Front Desk Coordinator will interact with a diverse clientele, providing exceptional service to patients of all ages. Our patient population includes individuals from various backgrounds, requiring sensitivity and understanding to cater to their unique healthcare needs. This role is crucial in building and maintaining trusting relationships with patients, ensuring their journey through our healthcare system is positive and informative.

Qualifications

• A Bachelor's Degree in a relevant field is required.
• Proven experience functioning as a Front Desk Representative or in a similar administrative role within a medical or healthcare setting.
• Excellent communication skills, both verbal and written, with a strong focus on providing exceptional customer service.
• Demonstrated organizational abilities, with adeptness at multitasking in a high-pressure environment.
• Proficiency in using electronic medical record systems and relevant software applications.
• Knowledge of medical terminology, billing practices, and coding processes.
• Understanding of HIPAA regulations and commitment to maintaining confidentiality.
• Attention to detail and accuracy in data entry and record-keeping.
• Capability to handle stressful situations calmly and efficiently.

Preferred Experience

• Experience in a hospital or specialized medical practice setting is preferred.
• Certification in medical office administration or related credentials will be an advantage.

Compensation and Benefits

This position offers a competitive salary range of $30,000 to $40,000 annually, commensurate with experience, along with a quarterly performance bonus. Our comprehensive benefits package includes:

• Health, dental, and vision insurance plans that cater to the well-being of our employees and their families.
• Paid time off, encompassing vacation days, sick leave, and holidays to provide work-life balance.
• Access to employee assistance programs for personal and family support.
• Employee discounts on various services and products, enhancing the total compensation package.

Career Growth Opportunities

At Yale New Haven Healthcare, we are committed to the personal and professional development of our team members. As a Front Desk Coordinator, there are numerous paths for advancement within the organization, allowing you to explore further opportunities within healthcare administration, patient care coordination, or specialized roles in support of our clinical staff. Continuous training and professional development resources are readily available to help you achieve your career goals.

Why Join Our Team

Joining Yale New Haven Healthcare means becoming a part of a dynamic and progressive healthcare organization that values its employees. Our team is dedicated to making a meaningful difference in the lives of patients every day. If you are passionate about providing exceptional service and wish to impact patient outcomes positively, we encourage you to apply. Together, we can promote health and wellness in our community.

Application Information

If you are interested in joining our team as a Front Desk Coordinator, please submit your resume and a cover letter detailing your qualifications and interest in the position. We look forward to welcoming you to our healthcare family!