Full-Time Medical Front Desk Coordinator

Position Overview

Gotham Enterprises Ltd is seeking a dedicated Medical Front Desk Coordinator to join our healthcare team at our Tulsa, Oklahoma hospital. This full-time role offers an engaging work environment where you will play a key role in facilitating patient interactions and ensuring the smooth operation of the healthcare facility's front desk.

About the Organization

At Gotham Enterprises Ltd, we pride ourselves on being a leader in delivering high-quality healthcare services to our diverse community in Tulsa. Our facility is equipped with state-of-the-art technology, allowing us to provide comprehensive medical services ranging from routine check-ups to specialized treatments. Our commitment to patient care is reflected in our team of highly skilled medical professionals, all striving to make a positive impact on the lives of our patients.

Work Environment

This position is onsite at our hospital facility, which is designed to foster a collaborative and supportive atmosphere. The front desk area is the hub of patient interaction, requiring a warm and welcoming demeanor as well as the professional expertise to handle sensitive situations. Our hours of operation are typically Monday to Friday, with occasional weekends and evenings to accommodate patient needs. Flexibility in scheduling is available to suit both personal and organizational needs.

Key Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner, establishing an inviting environment.
• Accurately register patients by collecting personal information and verifying insurance details, ensuring compliance with our internal protocols.
• Efficiently manage the appointment calendar by scheduling and rescheduling appointments, while communicating necessary changes to patients and providers.
• Answer incoming calls and respond to inquiries with accurate information, demonstrating exceptional customer service skills.
• Coordinate referrals by connecting patients with appropriate healthcare providers, both within our facility and externally, to enhance their care journey.
• Verify insurance coverage and acquire necessary authorizations for medical services, streamlining administrative processes.
• Collect co-payments and process patient payments, maintaining precise financial records in compliance with internal accounting protocols.
• Maintain and update electronic medical records (EMRs), ensuring accuracy and integrity in all patient data.
• Collaborate closely with medical staff to optimize patient flow and minimize wait times, enhancing overall patient experience.
• Assist with various administrative tasks, including filing, faxing, and document organization, to ensure operational efficiency.
• Uphold strict confidentiality and comply with HIPAA regulations pertaining to patient information at all times.

Patient Population / Client Focus

Our patients range from children seeking routine check-ups to elderly individuals managing chronic conditions. The ideal candidate should be sensitive to the diverse needs of our clientele and demonstrate a strong commitment to ensuring all patients receive compassionate and respectful care.

Qualifications

• A Bachelor’s Degree is required.
• Proven experience in a Front Desk or similar role within a healthcare setting is highly desirable.
• Exceptional communication and interpersonal skills, with a strong emphasis on customer service, are essential.
• Excellent organizational skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Proficient in electronic medical record (EMR) systems and other relevant software applications.
• Familiarity with medical terminology, insurance billing procedures, and coding practices is preferred.
• A solid understanding of HIPAA regulations and a commitment to maintaining patient privacy.
• Detail-oriented approach to data entry and record-keeping, ensuring accuracy in all aspects of the role.
• Ability to handle pressure calmly and effectively, with strong problem-solving skills.

Preferred Experience

While a high school diploma may be considered, candidates with additional certification in medical office administration or related fields will stand out. Experience working in busy healthcare environments that require adaptability and efficiency is a plus.

Compensation and Benefits

• Annual salary range of $33,000 to $40,000, commensurate with experience, plus opportunities for quarterly performance bonuses.
• Comprehensive health, dental, and vision insurance plans to support your well-being.
• Generous paid time off policy that includes vacation days, sick leave, and recognized holidays.
• Access to employee assistance programs for personal and family well-being.
• Exclusive employee discounts on various services and products offered by our partners.

Career Growth Opportunities

At Gotham Enterprises Ltd, we believe in fostering professional development. Employees have access to continuing education opportunities and training programs that can lead to advancements within the organization. Dedicated team members may progress to supervisory or specialized roles as they build their skills and expertise.

Why Join Our Team

By becoming a part of Gotham Enterprises Ltd, you will not only secure a role that is essential to our operations but also contribute to meaningful patient outcomes. Our organization values teamwork, integrity, and innovation. Join us in making a difference in our community by applying today!

Application Information

If you are interested in applying for the Medical Front Desk Coordinator position, please submit your resume along with a cover letter detailing your relevant experience and why you would be a great fit for our team. We look forward to reviewing your application!