Healthcare Front Desk Coordinator - Full-Time

Position Overview

We are seeking a detail-oriented and compassionate Healthcare Front Desk Coordinator to join our team at Care Source Clinic in Warwick, New York. This full-time position offers a unique opportunity to be the first point of contact for our patients, where you will play a key role in ensuring seamless operations at our medical practice.

About the Organization

Care Source Clinic is a leading healthcare provider renowned for delivering high-quality medical services across a wide range of specialties. Our mission is to enhance patient well-being through compassionate care and a commitment to excellence. We take pride in our diverse team of healthcare professionals and the positive impact we have on our patients, from children to adults, in the community.

Work Environment

Our modern and well-equipped facility is designed to promote health and healing, featuring state-of-the-art technology to support an array of medical services. Working onsite as a Front Desk Coordinator, you will be part of a dynamic team in a fast-paced environment that fosters collaboration and communication among staff. The role requires you to be physically present to manage front desk duties, and you will enjoy a comprehensive work setting that prioritizes patient care.

Key Responsibilities

• Warmly greet and assist patients and visitors upon arrival, ensuring a welcoming atmosphere that enhances patient experience.
• Register patients by gathering and confirming personal details and insurance information with accuracy and professionalism.
• Efficiently manage appointment scheduling using our electronic medical records (EMR) system to optimize the clinic's schedule and minimize patient wait times.
• Answer incoming phone calls providing accurate information and resolving inquiries to enhance patient satisfaction.
• Coordinate patient referrals to specialty services within and outside the clinic, ensuring a smooth transition for patients.
• Verify insurance coverage and obtain prior authorizations to facilitate patient access to necessary medical services.
• Collect and process patient payments, including co-payments, ensuring financial transactions are handled accurately.
• Maintain electronic medical records and ensure data integrity, crucial for patient safety and compliance with healthcare regulations.
• Collaborate with clinical staff to streamline patient flow and improve overall efficiency in the clinic.
• Assist with general administrative tasks including filing, faxing, and document organization to maintain an orderly work environment.
• Adhere to HIPAA regulations to ensure the confidentiality and privacy of patient information at all times.

Patient Population / Client Focus

At Care Source Clinic, we serve a diverse population across all ages, from pediatrics to geriatrics. We take pride in offering personalized care that meets the unique needs of each patient. As a Front Desk Coordinator, your interactions will have a direct impact on patient comfort and satisfaction, making you an essential member of our healthcare team.

Qualifications

• Bachelor’s degree in a relevant field is required; certification in medical office administration is advantageous but not mandatory.
• Prior experience as a Front Desk Representative in a healthcare setting, demonstrating familiarity with patient interactions and administrative processes.
• Exceptional communication and interpersonal skills, with a focus on providing exemplary customer service in a healthcare environment.
• Strong organizational skills with the ability to juggle multiple tasks efficiently, ensuring high levels of accuracy in a fast-paced workplace.
• Proficiency in using electronic medical record (EMR) systems and familiarization with relevant healthcare software.
• Knowledge of medical terminology, and an understanding of insurance billing and coding procedures.
• Familiarity with HIPAA regulations and maintaining patient confidentiality.
• A keen attention to detail and a high degree of accuracy, particularly in data entry and record-keeping.
• Ability to maintain composure and professionalism under pressure, effectively addressing conflicts when they arise.

Preferred Experience

Experience working in a busy healthcare environment that emphasizes patient-centered care is preferred. Familiarity with local healthcare resources and referral processes will be beneficial.

Compensation and Benefits

• Competitive salary ranging from $50,000 to $60,000 annually, commensurate with experience.
• Opportunity to earn a quarterly performance bonus based on individual and organizational performance.
• Comprehensive benefits package including health, dental, and vision insurance to support your wellness.
• Paid time off that includes vacation, sick leave, and holidays, fostering a healthy work-life balance.
• Access to employee assistance programs that prioritize both personal and family wellness.
• Discounts on services and products available for employees, enhancing overall job satisfaction.

Career Growth Opportunities

At Care Source Clinic, we are committed to the professional development of our staff. As a Front Desk Coordinator, you will have opportunities to advance within our organization, including potential pathways to administrative management roles or further specialization in healthcare administration.

Why Join Our Team

Join us at Care Source Clinic and be a part of a dedicated team that makes a significant difference in the lives of our patients. We offer a supportive environment that values personal growth and professional development. By becoming a Front Desk Coordinator, you will not only advance your career in healthcare but also contribute to improving patient experiences in our community.

Application Information

If you are ready to take the next step in your career and make an impact in the healthcare field, we invite you to submit your application today. Become a valued member of the Care Source Clinic family and help us continue our mission of providing exceptional patient care.