Healthcare Front Desk Coordinator

Position Overview

Medical Health Group Inc. is excited to announce an opening for a Healthcare Front Desk Coordinator based in our Flushing, New York location. This full-time position plays a vital role in ensuring that every patient receives a welcoming and efficient experience upon entering our facility. As a crucial member of our team, you will be responsible for managing front desk operations, coordinating patient services, and maintaining a smoothly functioning environment that emphasizes excellent patient care.

About the Organization

Medical Health Group Inc. is a leading healthcare provider dedicated to delivering high-quality medical services to a diverse community. Our facility in Flushing serves a broad spectrum of patients, from pediatrics to geriatrics, and is recognized for its commitment to exceptional patient care. We harness the skills and expertise of a team of healthcare professionals and administrative staff to promote health and wellness throughout the communities we serve.

Work Environment

Our modern facility is designed to offer comprehensive medical services across various specialties, including primary care, urgent care, and specialized treatments. The front desk area is the first point of contact for patients and visitors, and as part of our onsite team, you will enjoy a collaborative atmosphere that encourages communication and professional growth. We strive for a work-life balance and provide flexible scheduling options to accommodate both the clinic's needs and the personal commitments of our employees.

Key Responsibilities

• Greet and welcome patients upon their arrival, ensuring a friendly and supportive atmosphere that sets the tone for their visit.
• Accurately register patients by gathering and verifying personal and insurance data, which is essential for seamless healthcare delivery.
• Effectively manage the appointment calendar by scheduling and confirming patient appointments promptly.
• Respond to incoming phone calls, addressing inquiries from patients and directing calls to the appropriate departments as necessary.
• Coordinate referrals to specialists and other healthcare providers, facilitating timely follow-up and care continuity.
• Verify insurance eligibility and obtain required authorizations for medical services to minimize delays in patient care.
• Collect co-payments and process payments accurately, assisting with the financial aspects of patient visits.
• Maintain electronic medical records (EMRs) with a focus on data accuracy and confidentiality, ensuring compliance with HIPAA regulations.
• Work closely with healthcare providers to optimize patient flow and reduce wait times for appointments.
• Assist with various administrative tasks, including filing, faxing, and organizing patient documentation.

Patient Population / Client Focus

The diverse patient population at Medical Health Group Inc. requires a Front Desk Coordinator who is empathetic and culturally aware. You will interact with patients of all ages and backgrounds, attending to their unique needs and ensuring they feel respected and cared for from their first interaction with our team. Additionally, your role in facilitating communication between patients and healthcare providers will have a direct impact on the quality of care delivered.

Qualifications

• A Bachelor’s Degree in a relevant field is required to ensure you possess the educational foundation necessary for this role.
• Proven experience as a Front Desk Representative or in a similar medical office environment, demonstrating a strong understanding of healthcare administration.
• Exceptional communication and interpersonal skills, focusing on delivering outstanding customer service to our patients.
• Strong organizational abilities and multitasking skills to manage a busy front desk effectively.
• Familiarity with electronic medical record (EMR) systems and proficiency in relevant office software is essential for maintaining patient records.
• Knowledge of medical terminology, insurance procedures, and billing practices is a significant advantage.
• Understanding of HIPAA regulations and a commitment to patient confidentiality.
• A keen eye for detail and a commitment to accuracy in data entry and administrative tasks.
• Ability to remain calm and composed under pressure while resolving patient concerns efficiently.

Preferred Experience

• Additional certification in medical office administration or related fields is a plus.
• Experience in a hospital or clinical setting where multi-disciplinary collaboration is practiced will enhance your effectiveness in this role.
• Prior responsibility in insurance verification and patient billing processes will be beneficial.

Compensation and Benefits

• Annual salary ranging from $50,000 to $60,000, commensurate with experience and qualifications, plus the potential for a quarterly performance bonus.
• Comprehensive health, dental, and vision insurance plans to support your wellbeing and that of your family.
• Generous paid time off, including vacation days, personal time, and holidays, to help you maintain a work-life balance.
• Access to employee assistance programs that focus on personal and family wellness.
• Employee discounts on various medical services and products provided at our facility.

Career Growth Opportunities

At Medical Health Group Inc., we are dedicated to the professional growth of our team members. As a Front Desk Coordinator, you will have opportunities to expand your skills through ongoing training programs and workshops. High performers may also have pathways to advance into supervisory roles or specialize in areas of healthcare administration that align with their interests and strengths.

Why Join Our Team

By becoming a part of the Medical Health Group Inc. team, you will not only have the opportunity to contribute to patient care but also join a community that values teamwork, compassion, and professional development. Your role directly influences patient experiences and satisfaction, allowing you to make a meaningful impact on lives every day. Apply now to join our healthcare family and start a rewarding career!

Application Information

If you are ready to embark on a fulfilling career with us, please submit your application, including your resume and a cover letter detailing your experience and why you would be a great fit for the Healthcare Front Desk Coordinator position. We look forward to reviewing your application and potentially welcoming you to our team!