Patient Relations Coordinator - Front Desk

Position Overview

Vista Medical Group is currently seeking a dedicated and detail-oriented Patient Relations Coordinator to enhance our front desk operations in East Hampton, New York. This full-time, onsite role is crucial for ensuring a warm and professional experience for every patient and visitor as they enter our healthcare facility. As the first point of contact, you will play a vital role in shaping our patients' initial impressions and overall satisfaction.

About the Organization

Vista Medical Group is a leading healthcare provider committed to delivering high-quality, patient-centered care. Our team is passionate about fostering a healing environment that caters to a diverse patient population ranging from children to seniors. We offer a broad spectrum of medical services, ensuring that each patient receives the care they need to live healthier lives. Our focus on innovation and continuous improvement has established us as a trusted facility within the community.

Work Environment

Working at our modern hospital setting in East Hampton, you will be surrounded by skilled professionals and advanced medical technology. The facility is designed to provide comprehensive care across various specialties, including pediatrics, geriatrics, and specialized treatments. Our front desk team collaborates closely with medical staff to promote a seamless patient experience. The environment fosters growth, teamwork, and a commitment to excellence in patient service.

Key Responsibilities

• Welcome patients and visitors warmly, establishing a friendly and inviting atmosphere.
• Accurately register patients by collecting and verifying personal data and insurance details before their appointments.
• Manage the appointment calendar adeptly, ensuring timely scheduling and avoiding overlaps.
• Handle incoming phone calls with professionalism and efficiency, addressing inquiries and providing detailed, helpful information.
• Coordinate patient referrals within our network as well as to external healthcare providers to ensure continuity of care.
• Verify patient insurance coverage and obtain necessary authorizations, laying the groundwork for smooth service delivery.
• Accurately collect co-payments and process patient payments, maintaining a clear record of all transactions.
• Maintain comprehensive electronic medical records (EMRs) with a focus on data integrity and up-to-date information.
• Work with medical personnel to streamline patient flow, aimed at reducing wait times and enhancing overall efficiency.
• Assist with clerical tasks, including filing, faxing, and sorting documentation to support the administrative operations of the practice.
• Adhere to HIPAA regulations, ensuring all patient information remains confidential and secure.

Patient Population / Client Focus

Vista Medical Group prides itself on serving a richly diverse patient community, from young children requiring routine check-ups to elderly individuals seeking specialized treatments. The Front Desk Coordinator is pivotal in ensuring that every interaction reflects our dedication to exceptional, accessible healthcare. Your ability to empathize with patients and maintain a calm demeanor will enhance their experience as they navigate their healthcare needs.

Qualifications

• Minimum of a Bachelor's Degree in a relevant field, ensuring a strong foundation for understanding healthcare systems.
• Exceptional communication and interpersonal skills, reflecting your commitment to top-tier customer service.
• Ability to work in a fast-paced environment, demonstrating strong organizational skills and the capability to multitask effectively.
• Proficiency in electronic medical record (EMR) systems, alongside a familiarity with medical terminology and insurance practices.
• Attention to detail, particularly for data entry and record-keeping, ensuring that all patient information is accurate and compliant with regulations.
• Commitment to maintaining confidentiality of all patient information in accordance with HIPAA standards.

Preferred Experience

• Prior experience as a Front Desk Representative or in a similar role within a healthcare environment is highly desirable.
• Knowledge of insurance billing and coding procedures can enhance your effectiveness in this role.

Compensation and Benefits

• Competitive salary range of $50,000 to $60,000 annually, commensurate with experience and qualifications.
• Quarterly performance bonuses that allow you to directly benefit from the success of the practice.
• Comprehensive health, dental, and vision insurance plans that prioritize your wellbeing.
• Generous paid time off policies, including vacation, sick leave, and holidays to maintain work-life balance.
• Employee assistance programs designed to support your personal and family wellbeing.
• Exclusive employee discounts on various services and products available at our facility.

Career Growth Opportunities

At Vista Medical Group, we are committed to the professional development of our staff. Joining our team will provide you with opportunities for training and advancement within the healthcare sector. We encourage continuing education and support career progression that aligns with your aspirations in healthcare.

Why Join Our Team

By becoming part of Vista Medical Group, you will impact the lives of patients who seek our services daily. Your role as a Patient Relations Coordinator will not only enhance patient satisfaction but also contribute to the overall goals of our healthcare team. If you're looking for a fulfilling career path where you can make a difference, apply today to join our healthcare family.

Application Information

If you are an enthusiastic and organized individual looking to join a dynamic healthcare team, we invite you to apply for the Patient Relations Coordinator position. Submit your resume and cover letter outlining your qualifications and why you would be a great fit for this role. We look forward to hearing from you!