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Staten Island, New York
$50,000 - $60,000 yearly
Full-time | Onsite
Work facility: Hospital
Medical Health Group Inc. is excited to announce an opening for a Full-Time Medical Front Desk Coordinator at our Staten Island, New York location. The ideal candidate will embody excellence in customer service, support administrative functions, and facilitate smooth patient experiences in a bustling hospital environment. This role offers a competitive annual salary range of $50,000 to $60,000, along with performance-based bonuses and comprehensive benefits.
At Medical Health Group Inc., we pride ourselves on being a premier healthcare facility that prioritizes exceptional patient care and wellness. Our dedicated teams work diligently to serve a diverse patient population that includes individuals from all walks of life, from pediatrics to geriatrics. We ensure that all patients receive the highest quality of care through a commitment to compassion and professionalism.
Our hospital is a modern and spacious facility equipped with advanced medical technologies and comfortable waiting areas. As a Front Desk Coordinator, you will be at the forefront of patient interactions, situated in a bustling lobby that serves as the first point of contact for patients and visitors. This fast-paced setting emphasizes teamwork and coordination to ensure an efficient and welcoming experience.
Your day-to-day responsibilities will include but are not limited to:
Greet and warmly welcome patients and visitors, establishing a friendly and professional environment that sets the tone for their healthcare experience.
Accurately register patients by collecting and verifying their personal information as well as insurance details to streamline the check-in process.
Effectively schedule appointments and manage calendars, ensuring that patient needs are met promptly while maximizing the clinic's operational efficiency.
Respond to incoming calls and inquiries, providing clear and helpful information regarding services, appointments, and healthcare procedures.
Coordinate referrals to specialists, ensuring patients receive comprehensive care and follow-up within the organization and with external healthcare providers.
Verify patient insurance coverage and secure necessary authorizations for medical services to prevent billing issues and enhance patient satisfaction.
Handle co-payment transactions and process patient payments with accuracy, fostering transparency and trust in financial interactions.
Maintain electronic medical records (EMRs) with a focus on data integrity and confidentiality, adhering to strict HIPAA regulations for patient privacy.
Collaborate closely with medical staff to promote efficient patient flow, aiming to minimize wait times and optimize the patient experience.
Assist with administrative duties such as filing, faxing, and organizing documents, contributing to the overall efficiency of the front office.
Our facility caters to a broad spectrum of patients, including children, adults, and seniors requiring various medical services. As a Front Desk Coordinator, you will play a key role in enhancing patient experiences and outcomes through exceptional customer service, ensuring that everyone feels valued and supported from their initial arrival to their departure.
To be considered for this role, candidates must meet the following qualifications:
A Bachelor’s Degree is required, providing a solid foundation for understanding healthcare operations and patient interactions.
Experience as a Front Desk Representative or in a healthcare administrative role is essential, showcasing your familiarity with healthcare systems.
Outstanding communication and interpersonal skills are vital in creating positive relationships with patients, visitors, and colleagues.
Strong organizational skills and the ability to multitask effectively are critical in managing a fast-paced work environment.
Proficiency in electronic medical record (EMR) systems and office management software is desirable, facilitating effective data management.
Knowledge of medical terminology and insurance billing processes is advantageous in navigating patient interactions smoothly.
Familiarity with HIPAA regulations and a commitment to maintaining the confidentiality of patient information is non-negotiable.
A detail-oriented mindset with a high degree of accuracy in data entry and record-keeping is imperative for the role.
Ability to remain calm and composed under pressure while resolving conflicts and assisting patients in difficult situations.
While not mandatory, candidates with additional certifications in medical office administration or experience with specific EMR platforms will be highly regarded. Familiarity with the unique healthcare needs of Staten Island's diverse population will also be considered a plus.
We offer a competitive salary ranging from $50,000 to $60,000 annually, complemented by quarterly performance bonuses. Our comprehensive benefits package includes:
Health, dental, and vision insurance plans to ensure you and your family are well cared for.
Generous paid time off policies, encompassing vacation, sick leave, and recognized holidays.
Employee assistance programs that support personal and family well-being.
Exclusive discounts on various services and products to enhance your lifestyle.
Medical Health Group Inc. is committed to the professional development of our staff. We provide ongoing training and development resources to help our employees grow and advance within the organization. High-performing individuals have the opportunity to move into supervisory and management roles, as well as specialized clinical positions as they build their careers.
Joining Medical Health Group Inc. means becoming part of a dedicated team committed to making a difference in the lives of our patients. You will engage in meaningful work that has a direct impact on patient outcomes while enjoying a supportive and collaborative work environment. If you are ready to contribute to a healthcare organization that values compassion, integrity, and excellence, we encourage you to apply.
If you are interested in this exciting opportunity to join our healthcare family as a Full-Time Medical Front Desk Coordinator, please submit your resume and cover letter. We look forward to welcoming you to our team dedicated to providing outstanding healthcare to the Staten Island community.
This Front Desk Assistant position offers $50,000 - $60,000 yearly in New York. Compensation may vary based on experience, certifications, and facility type.
Medical healthcare roles involve diagnosing, treating, and preventing illness and injury across diverse clinical settings. Healthcare professionals collaborate in multidisciplinary teams to deliver comprehensive patient care.