Patient-Centered Front Desk Coordinator

Position Overview

Medical Health Group Inc. is actively seeking a dedicated and detail-oriented Patient-Centered Front Desk Coordinator to join our team in Rosedale, New York. This full-time position is pivotal in ensuring a warm and organized patient experience. The successful candidate will engage with patients from the moment they enter our facility and will be instrumental in facilitating various administrative and clinical processes.

About the Organization

Medical Health Group Inc. is a renowned healthcare facility committed to delivering exceptional patient care across a wide spectrum of medical services. Our facility is designed to serve a diverse patient population, addressing healthcare needs from pediatrics to geriatrics. With a strong emphasis on holistic healthcare, our team is devoted to promoting wellness and ensuring every patient receives personalized care tailored to their unique situations.

Work Environment

Located in the heart of Rosedale, our modern and well-equipped medical center boasts a friendly and dynamic atmosphere, conducive to teamwork and collaboration. As a Front Desk Coordinator, you will work onsite within a busy hospital environment that covers multiple specialties, from routine check-ups to specialized treatment plans. The facility operates from Monday to Friday, with the potential for occasional evening shifts and weekends, allowing for flexibility in scheduling when needed.

Key Responsibilities

• Greet and warmly welcome all patients and visitors, fostering a friendly and inviting environment from the first point of contact.
• Accurately register patients by collecting personal and insurance information, ensuring that records are complete and up-to-date.
• Manage a busy appointment calendar, effectively scheduling patient appointments while considering the priorities and needs of both patients and medical staff.
• Field incoming calls, addressing inquiries promptly, and providing accurate information about services, schedules, and more.
• Coordinate patient referrals to other healthcare providers with precision, ensuring continuity of care.
• Verify insurance coverage and manage pre-authorizations for medical services, streamlining our patient intake processes.
• Process patient payments and collect co-payments accurately, maintaining records of financial transactions reliably.
• Maintain electronic medical records (EMRs), ensuring data entry and integrity according to established guidelines.
• Work closely with medical staff to optimize patient flow within the facility, aiming to reduce wait times and enhance the patient experience.
• Assist with administrative support tasks, including filing, faxing, and organizing of essential documents, contributing to an orderly workplace.
• Uphold strict confidentiality of patient information in compliance with HIPAA regulations, ensuring patient privacy at all times.

Patient Population / Client Focus

Our patient population encompasses a wide range of ages and medical needs, from children requiring routine wellness checks to geriatric patients managing chronic conditions. As a Front Desk Coordinator, you will play an essential role in providing tailored service to each patient, ensuring their comfort and understanding throughout their visit.

Qualifications

• A Bachelor’s Degree in a relevant field is required; additional certification in medical office administration or a related discipline is a plus.
• A proven track record working as a Front Desk Representative or in a similar role within a healthcare setting is essential.
• Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer service.
• Strong organizational abilities and a capacity to multitask effectively in a high-paced environment.
• Proficiency in using electronic medical record (EMR) systems and familiarization with relevant software applications.

Preferred Experience

• A solid understanding of medical terminology, insurance billing, and coding practices is highly desirable.
• Previous experience in managing patient interactions or working in a clinical support role would be advantageous.
• Familiarity with HIPAA regulations and data protection practices to maintain patient confidentiality.
• A detail-oriented approach, demonstrating accuracy in data entry and record-keeping duties.
• Ability to remain calm under pressure and efficiently resolve conflicts as they arise.

Compensation and Benefits

This position offers a competitive salary range of USD 50,000 to 60,000 annually, along with the opportunity for quarterly performance bonuses. Employees benefit from a comprehensive health package that includes dental and vision coverage, generous paid time off provisions for vacation, sick leave, and holidays. Additionally, our organization provides access to employee assistance programs aimed at supporting personal and family well-being, as well as discounts on various services and products.

Career Growth Opportunities

At Medical Health Group Inc., we prioritize the professional development of our team members. Our staff will have access to training programs and opportunities to grow within the organization, allowing you to enhance your skill set and advance your career in the healthcare field.

Why Join Our Team

By joining our team, you will have the chance to make a meaningful impact on the lives of our patients every day. We are committed to creating a supportive work environment that values collaboration and innovation. If you are passionate about healthcare, possess exemplary organizational skills, and strive to provide exceptional service, we encourage you to apply today and take the first step towards becoming a valued member of our healthcare family.

Application Information

If you are interested in this exciting opportunity to serve as a Patient-Centered Front Desk Coordinator in Rosedale, NY, please submit your resume and a cover letter detailing your relevant experience and qualifications. We look forward to reviewing your application and discussing how you can contribute to our mission of providing unparalleled patient care.