Dedicated Medical Front Desk Coordinator at Headway Ease Center

Position Overview

We are looking for an enthusiastic and detail-oriented Medical Front Desk Coordinator to become a fundamental part of the Headway Ease Center team. This full-time position plays a vital role in ensuring that our reception area operates smoothly and our patients receive the highest level of care and support upon their arrival. The successful candidate will be expected to work onsite in our Newburgh, NY hospital and occasionally during evenings or weekends as needed, making flexible scheduling an essential aspect of this role.

About the Organization

Headway Ease Center is a leading healthcare facility dedicated to delivering exceptional patient-centered care across a broad spectrum of medical specialties. We pride ourselves on serving a diverse patient demographic spanning from pediatrics to geriatrics, enhancing the health and well-being of our community. Our focus on holistic wellness and individualized treatment plans distinguishes us as a preferred healthcare provider in the region.

Work Environment

The Medical Front Desk Coordinator will work in a modern and technologically advanced medical center that offers comprehensive healthcare services. Our facility is designed to promote an efficient patient flow, and our team is committed to using the latest advancements in medical technology to enhance both patient and provider experiences. The atmosphere is collaborative, with an emphasis on teamwork and effective communication among healthcare professionals.

Key Responsibilities

• Greet and welcome patients alongside their families and visitors, creating a warm and inviting first impression of the center.
• Efficiently register patients by accurately collecting and verifying personal information and insurance details, ensuring a seamless onboarding process.
• Schedule appointments using our electronic medical records (EMR) system, coordinating between various healthcare providers to accommodate patient needs.
• Answer incoming calls and address inquiries with professionalism and clarity, providing accurate information about our services and guiding patients through their healthcare journey.
• Coordinate referrals to various specialists both within our practice and externally, ensuring a smooth transition for ongoing patient care.
• Verify insurance coverage and obtain any necessary pre-authorizations for medical services, advocating for patients throughout this process.
• Collect co-payments and handle patient payments with precision while maintaining accurate records of all transactions.
• Maintain electronic medical records, ensuring data accuracy and integrity, while adhering to HIPAA regulations regarding patient confidentiality.
• Work collaboratively with medical staff to streamline patient flow and minimize wait times, contributing to overall operational efficiency.
• Assist with various administrative duties such as filing, faxing, and organizing patient documents, supporting the overall functionality of the healthcare team.

Patient Population / Client Focus

At Headway Ease Center, our patient population ranges from children to elderly individuals, reflecting a rich tapestry of healthcare needs. Our commitment lies in providing individualized care that respects each patient's unique circumstances, and your role as a Medical Front Desk Coordinator is integral to ensuring that all patients feel valued, supported, and comfortable during their interactions with our facility.

Qualifications

• Bachelor's degree in a relevant field is required, offering foundational knowledge for effective patient engagement and office operations.
• Previous experience as a Front Desk Representative or in a similar administrative role within a healthcare setting is essential for success.
• Exceptional communication and interpersonal skills are crucial, as you will be the first point of contact for our patients.
• Strong organizational abilities, with a focus on multitasking capabilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems and experience with various healthcare software applications.
• Understanding of medical terminology, insurance billing practices, and coding procedures will greatly enhance your effectiveness in this role.
• A solid grasp of HIPAA regulations is mandatory, ensuring that patient confidentiality is maintained at all times.
• Detail-oriented, with a strong commitment to accuracy in data entry and documentation.
• The capacity to maintain a calm demeanor while resolving conflicts effectively will contribute to a positive workplace atmosphere.

Preferred Experience

While the mandatory qualifications form the core of this role, candidates with experience in specialized medical settings or with certifications in medical office administration will be viewed favorably. Familiarity with the healthcare landscape in Newburgh and its surrounding areas will also strengthen your ability to connect with our patients and community effectively.

Compensation and Benefits

• Competitive base salary ranging from $50,000 to $60,000 per year, with the potential for a quarterly performance bonus, reflecting our commitment to rewarding exceptional contributions.
• Comprehensive health, dental, and vision insurance plans that prioritize your health and well-being.
• Generous paid time off policy, including vacation days, sick leave, and paid holidays, ensuring work-life balance.
• Access to employee assistance programs designed to support personal and family well-being.
• Exclusive employee discounts on services and products to enhance your experience both personally and professionally.

Career Growth Opportunities

Headway Ease Center is dedicated to the professional development of our team members. As the Medical Front Desk Coordinator, you will have opportunities to expand your skill set through continued education, training programs, and the potential for advancement into supervisory or specialized roles within our organization.

Why Join Our Team

Joining Headway Ease Center means becoming part of a compassionate healthcare family that values teamwork, innovation, and excellence in patient care. You will have the chance to make a meaningful impact on patients’ lives every day, be part of an organization that supports your growth, and participate in a positive and collaborative work environment.

Application Information

If you are passionate about healthcare and ready to contribute to our mission, we encourage you to apply for the Medical Front Desk Coordinator position at Headway Ease Center. Submit your resume and a cover letter outlining your qualifications and experience. Join us in making a difference in the lives of our patients and our community!