Title: Front Desk Representative

Department: Operations, Front Desk

Reports to: Front Desk Lead

FLSA: Non-Exempt (Hourly)

Job Type: Full Time, 40 hours per week. On-site with the ability to travel to satellite clinics as required.

About Us:

At Retina Specialty Institute and Southern Eye Group we are dedicated to preserving and improving the gift of sight. As growing leaders in the field of ophthalmology, we utilize cutting-edge technology and the latest advancements in healthcare to provide exceptional care to our patients. Our commitment to excellence drives us to prioritize patient care above all else, ensuring that each patient receives the highest standard of treatment. We believe that by saving sight, we are not only preserving vision but also enhancing lives. Join our team and be a part of our mission to make a difference in the lives of our patients every day.

General Purpose of Job/Summary:

We are seeking a patient centered, detail oriented Front Desk Representative to join our team. As the first point of contact for many of our patients, you will play a vital role in creating a welcoming and positive experience. Front Desk Representatives are responsible for the checking patients in and out, scheduling appointments, uploading patient information, verifying insurance, and collecting payments. If you are passionate about building relationships and delivering outstanding patient care, we encourage you to apply.

Essential Duties and Responsibilities:

• Greet patients and visitors into the medical office with a smile and warm welcome.
• Create an easy and thorough check-in and check-out processes for patients.
• Respond to questions and concerns promptly and courteously, enlisting assistance of fellow team members when necessary.
• Schedule appointments, scans, and tests for patients according to physician instructions and patient needs.
• Gather and record accurate patient demographic and insurance information.
• Scan all documentation received from patients, physicians, and team members into the patient’s Electronic Medical Record.
• Verify insurance eligibility through electronic resources.
• Collect patient’s out-of-pocket liability: co-pays, refraction fees, prior balances, etc.
• Manage Front Desk office inventory and equipment through the inventory control system.
• Work-up charts prior to appointment to ensure necessary prior authorizations were obtained.
• Assist ill or distraught patients as needed.
• Maintain neat and orderly patient areas: coffee bar, waiting room, and restrooms, etc.

Qualifications:

• High school diploma or equivalent, required.
• Must be willing and able to regularly travel to satellite clinics.
• At least 1 year of patient care experience/customer service experience (or equivalent) required.
• Preferred: Associate degree or higher; medical clinic experience; bilingual.

Required Skills and Abilities:

• Commitment to delivering exceptional patient service and upholding the clinic’s values.
• Demonstrates empathy and compassion when connecting with patients to build confident, trusting relationships.
• Ability to remain composed and professional in fast-paced or high-pressure situations.
• Maintains a composed demeanor, pleasant attitude, and polished, professional appearance.
• Strong verbal and written communication skills; polite, clear, and effective.
• Excellent attention to detail, organizational skills, and time management.
• Ability to work independently and collaboratively in a team setting.
• Discretion in handling sensitive information and commitment to HIPAA compliance.

Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Life insurance, disability coverage, and ancillary benefits offered.
• 401k eligibility with company match.
• Paid time off and holidays.
• Opportunities for professional development and certification.
• Friendly, upbeat, and supportive work environment.

Equal Opportunity Employer:

Retina Specialty Institute and Southern Eye Group are equal opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. It is the policy of our companies not to discriminate on the basis of age, color, sex, disability, national origin, race, religion, gender identity, sexual orientation, veteran status or any other characteristic protected by law.

Physical Requirements and Work Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue burden.

This position requires the ability to sit for extended periods while working at a computer or answering phones, as well as occasional standing, walking, bending, reaching, or lifting up to 15 pounds. The role involves frequent interaction with patients and team members in a fast-paced clinical setting, requiring strong communication and attention to detail. Visual acuity sufficient for computer work, reading printed materials, and processing patient documentation is necessary.

Work is performed in a climate-controlled medical office environment with moderate noise levels and frequent interruptions. Frequent travel to satellite clinics is required.

Other Duties:

This job description provides an overview of key duties but is not all-inclusive. Responsibilities and tasks may evolve over time, and adjustments may be made as needed, with or without prior notice.