Title: Front Office Customer Service

Location: Omaha, NE

Reports to: Office Manager

About The Filter Shop

The Filter Shop is proud to be part of the Rensa Filtration family, an industry leader dedicated to advancing air filtration solutions. The Filter Shop was founded in 2004 and has rapidly grown into a premier distributor of commercial and industrial air and liquid filtration products. With established locations in Omaha, NE, and Des Moines, IA, we are continuing our expansion to bring our expertise and commitment to even more customers.

What We Do

• We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.

• We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

Front Office Customer Service:

Join The Filter Shop as a Front Office Customer Service Representative and play a key role in delivering top-notch support to our customers and sales teams. You'll manage orders, assist with sales, coordinate deliveries, and ensure smooth operations across our Omaha and Lincoln locations. We’re looking for someone with strong communication skills, attention to detail, and a positive attitude. Prior customer service experience is required, and QuickBooks knowledge is a plus. Ready to be part of a growing company built on excellence and integrity? Apply today!

ESSENTIAL POSITION DUTIES & RESPONSIBILITIES:

Be the friendly face of The Filter Shop:

• Answer calls, greet customers, process orders, and manage emails.

Keep operations organized and efficient:

• Enter and manage orders, invoices, and customer paperwork.
• Coordinate shipments to Lincoln and ensure timely delivery.

Support delivery and sales:

• Schedule deliveries, update accounts, and maintain filing systems.
• Convert quotes into sales orders and assist reps in onboarding customers.

Manage inventory and fulfillment:

• Oversee will-call orders and notify customers.
• Monitor Lincoln production orders for timely completion.

Develop product expertise:

• Master our FilterTrack system to assist with customer training.

Collaborate across locations:

• Communicate with Lincoln managers to align processes and ensure service excellence.

REQUIRED SKILLS/ABILITIES:

• A multitasking pro with a positive, can-do attitude
• Strong organizational skills and exceptional attention to detail
• Excellent interpersonal and communication skills across phone, email, and in-person
• Experience with QuickBooks or similar platforms a big plus
• Prior customer service experience required
• HVAC or filtration industry knowledge is helpful but not required

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to access and navigate the production facility.
• Must be able to lift 15 pounds at a time.

WHAT WE OFFER:

• Health, dental, and vision insurance
• 401K with company match
• Employee life insurance
• Wellness Program
• Two weeks PTO, plus eight paid holidays and two floating holidays.
• No evenings or weekends - 7:30am to 4:30pm Monday to Friday