Benefits & Relations CoordinatorFull-Time | In-Office (9:00 AM–5:00 PM)We are seeking a compassionate, detail-oriented professional who thrives in a fast-paced, front-facing environment and genuinely enjoys helping others. The ideal candidate has experience supporting employees with benefits and HR processes, communicates effectively with diverse audiences, and is confident handling a high volume of incoming and outgoing calls with clarity, patience, and exceptional customer service. They ensure smooth and accurate processes while building trust through every interaction, representing the organization positively and demonstrating a commitment to creating a supportive experience for those they serve.
Key Responsibilities:- Manage high volume of calls and inquiries related to HR, benefits and payroll.
- Process HR forms and employee updates in HHAX and payroll system, including:
- Change of address and demographic updates.
- Direct deposit setup for new and existing employees.
- Tax information, rate changes, and benefits adjustments.
- Handle Wage Parity Flex and benefits processing and inquiries.
- Enroll and disenroll caregivers in benefit plans.
- Coordinate and administer the caregiver corrective action and discipline process in partnership with the Director of Field HR. Review disciplinary matters, prepare and maintain documentation, communicate with caregivers and coordinators, monitor corrective action plans, ensure timely completion of all required follow-up steps, and maintain consistency and compliance with organizational policies, procedures, and applicable regulations through final resolution.
- Support caregiver retention, quality assurance, and caregiver engagement initiatives by conducting follow-up outreach, addressing concerns to enhance the caregiver experience, monitoring trends and opportunities for improvement, ensuring adherence to established standards and processes, coordinating caregiver recognition and incentive programs, tracking participation and outcomes, and collaborating internally to promote engagement and continuous improvement.
- Prepare and review payroll reports.
- Generate and analyze Empeon data reports.
- Compile and maintain additional HR and Benefit related reports as needed.
- Maintain accuracy, confidentiality, and compliance in all HR records.
- Provide interpretation and translation support.
- Cover for coworkers when needed.
- Support the HR team with additional tasks as required.
Qualifications- 2+ years of customer service experience required; HR or benefits experience preferred
- Proactive problem solver with strong critical-thinking skills and the ability to remain calm under pressure
- Ability to resolve issues while following established policies and procedures
- Highly detail-oriented and organized
- Experience working with HR systems, or the ability to learn quickly
- Meticulous with importance of confidentiality, accuracy, and compliance
- Dependable, flexible, and a collaborative team player
- Passionate about HR and benefits and committed to creating positive, supportive experiences at every point of contact
- Enjoys helping others and serving as a reliable, trusted resource for others
- Bilingual in Russian or Mandarin/Cantonese
Why Join Us?We offer a supportive, collaborative work environment where employees are valued and have the opportunity to make a meaningful impact supporting caregivers and patients.
Benefits:Health insurance
Dental insurance
Vision insurance
Flexible spending account
Life insurance
Paid time off
Paid holidays
Training Provided
About us:Hamaspik HomeCare provides a variety of homecare services in the comfort of the patients’ homes. From the shores of Long Island to the Catskills Region, Hamaspik HomeCare has garnered an impressive reputation as the homecare agency of choice. Licensed by the NYS Department of Health and accredited by the Joint Commission, Hamaspik HomeCare has become known for its legendary support and extraordinary caring. As a member of NYSHA, we are an integral part of its aim to provide health and human service assistance to all New Yorkers.Powered by JazzHR
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