Human Resource Generalist

Experience Required

✅ 3–5 Years of Human Resources Experience

Job Summary

Xylem is seeking an experienced HR Generalist II to support a wide range of Human Resources functions and employee transactions. This role will be responsible for processing employee-related changes, supporting HR programs, responding to employee inquiries, maintaining HR records, and serving as a resource for HR Representatives and Service Center team members. The ideal candidate will possess strong customer service skills, attention to detail, and experience handling complex HR transactions while ensuring compliance with company policies and employment regulations.

Key Responsibilities

Human Resources Operations

• Process moderate to complex HR transactions related to employee lifecycle activities including new hires, status changes, terminations, compensation updates, and employee data management
• Support HR programs including pay administration, benefits, retirement plans, leaves of absence, disability, and workers’ compensation processes
• Maintain accurate employee records and HR documentation within HR information systems
• Enter, update, retrieve, and verify employee data to ensure accuracy and compliance

Employee Relations & Service Support

• Respond to employee inquiries regarding HR policies, benefits, employment changes, and personnel information
• Handle escalated employee issues referred by HR Representatives and Service Center staff
• Provide timely, professional, and accurate customer service while resolving HR-related concerns
• Conduct case management activities to support employee needs and issue resolution

HR Systems & Process Improvement

• Utilize HRIS, call center systems, and other HR technologies to manage employee information and transactions
• Monitor and track HR cases and employee requests through resolution
• Collaborate with Quality Assurance, Training, and Management teams to improve transaction processes and workflows
• Assist with training and mentoring HR Representatives and Service Center employees as needed

Compliance & Confidentiality

• Maintain strict confidentiality of employee and company information
• Ensure compliance with company policies, code of conduct, and applicable federal, state, and local employment laws
• Promote ethical business practices and safeguard organizational assets
• Support compliance initiatives and reporting requirements

Minimum Qualifications

• High School Diploma or GED required
• Bachelor’s Degree or college coursework in Human Resources, Business Administration, or related field preferred
• Strong reading comprehension and basic mathematical skills

Required Skills

• 3–5 years of Human Resources experience
• Experience processing employee transactions and HR data management
• Strong customer service and employee support skills
• Excellent attention to detail and data accuracy
• Ability to manage confidential information with professionalism and discretion
• Experience working with HRIS and employee record systems
• Strong organizational, problem-solving, and communication skills
• Ability to handle multiple priorities in a fast-paced environment
• Knowledge of HR policies, procedures, and employment regulations

Ideal Candidate Background

• HR Generalist
• Human Resources Specialist
• HR Coordinator
• Employee Relations Specialist
• HR Operations Analyst
• HR Shared Services Representative
• Benefits & Leave Administrator
• HR Service Center Specialist
• Human Resources Administrator
• Talent Operations Coordinator