The Medical Receptionist is the first point of contact for patients and visitors at Carty Eye - Center for Advanced Eye Care. In this key front desk position, you’ll create a positive, professional, and welcoming experience from the moment someone walks through the door. You’ll assist with new patient registration, verify insurance, collect co-pays, manage check-in and check-out, and help triage visitor needs to the appropriate team member.
This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in being organized and customer-focused.

Key Responsibilities:

• Greet and check in patients and visitors with a friendly and professional attitude
• Complete new patient registration, verifying demographics and insurance information
• Collect co-pays and scan required documents into the electronic health record
• Communicate provider delays and coordinate with clinical staff to maintain efficient patient flow
• Handle check-out, schedule follow-ups, and support patient satisfaction through timely service
• Contact patients to confirm or reschedule their appointments.
• Assist patients over the phone by scheduling their next appointment and resolving their questions.
• Maintain front desk cleanliness and follow HIPAA guidelines
• Resolve patient concerns with attention and care, coordinating with internal teams when needed

Qualifications:

• High school diploma or GED required
• Prior customer service experience required; healthcare or medical office preferred
• Strong communication and organizational skills
• Ability to multitask and stay calm in a busy environment
• Comfortable working with computers and electronic medical records

Why Join Us?
Center for Advanced Eye Care - Carty Eye, Eye Associates of Bucks County and Simon Eye are partner practices with a combined 34 Optometrists, 8 Ophthalmologists, and 195 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Montgomery and Bucks Counties.

We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.
 

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