Healthcare Office Manager - Practice Administrator

Position Overview

Elite Family Medicine is seeking a dedicated and experienced Practice Administrator to lead our medical office operations in Norfolk, Virginia. This full-time onsite role requires a proactive leader who can manage day-to-day functions while enhancing patient care and operational efficiency. The ideal candidate will play a crucial role in overseeing the administrative team and ensuring that our practice delivers exceptional healthcare services.

About the Organization

At Elite Family Medicine, we are committed to providing high-quality healthcare services tailored to our patients' needs. Our mission is to innovate in the healthcare space, continuously striving for excellence in patient care and operational practice. By emphasizing a patient-centric approach, we aim to foster long-term relationships with our patients, understanding their unique needs and preferences, which enhances their overall healthcare experience.

Work Environment

The Practice Administrator will work in a collaborative and supportive corporate setting, functioning as an integral part of our administrative team. You will engage closely with physicians, nurses, and various healthcare professionals to create a cohesive working atmosphere. Our office is designed to promote teamwork and efficiency, directly benefiting our patients. While working Monday through Friday, occasional flexibility will be required to accommodate operational demands.

Key Responsibilities

As the Practice Administrator, you will be tasked with a spectrum of responsibilities crucial for the seamless operation of our medical office. Your primary duties will include:

• Overseeing the day-to-day operations, including staff management, scheduling, and resource allocation to ensure smooth workflows.
• Developing policies and procedures that adhere to healthcare regulations and industry best practices, fostering a compliant and efficient environment.
• Collaborating with clinical staff to streamline patient flow, significantly reducing wait times and enhancing patient satisfaction.
• Managing inventory of essential medical supplies, equipment, and pharmaceuticals to ensure that clinical teams are adequately supported.
• Coordinating the billing and coding processes, ensuring accuracy in insurance claims and patient billing to optimize revenue cycles.
• Implementing and maintaining electronic health record (EHR) systems to improve data management practices and enhance operational efficiency.
• Conducting performance evaluations for staff, providing constructive feedback and promoting professional development opportunities.
• Maintaining compliance with HIPAA regulations, ensuring that patient confidentiality and data security are upheld.
• Addressing patient inquiries and complaints effectively, demonstrating empathy while resolving concerns to maintain high patient satisfaction.
• Collaborating with other departments to facilitate cross-functional workflows, ultimately contributing to the clinic’s operational success.

Patient Population / Client Focus

Elite Family Medicine serves a diverse patient population, including families and individuals of all ages in Norfolk and surrounding areas. Our focus is on delivering comprehensive healthcare services that cater to each patient’s specific health needs. By maintaining robust communication with our patients, we can foster trust and ensure that they feel valued and attended to throughout their healthcare journey.

Qualifications

The successful candidate for this role should have the following qualifications:

• A Bachelor’s degree in Healthcare Administration or a related field; a Master’s degree is a plus.
• A minimum of 5 years of experience in medical office management or as a healthcare administrator.
• A robust understanding of medical office operations, including billing, coding, EHR systems, and compliance regulations.
• Exceptional leadership skills with the ability to guide and motivate a diverse team effectively.
• Outstanding organizational and problem-solving skills, with meticulous attention to detail.
• Strong written and verbal communication skills, facilitating clear interaction with staff, patients, and external stakeholders.
• Proficiency in medical terminology and familiarity with healthcare workflows.
• A proven track record of adaptability to changing environments and managing competing priorities.

Preferred Experience

While not mandatory, preferred experience includes in-depth knowledge of healthcare management practices, proficiency with practice management software, and prior experience supervising a medical office within a corporate setting.

Compensation and Benefits

The salary for this position ranges from USD 60,000 to 80,000 per year, commensurate with experience and qualifications. In addition, our organization offers a competitive benefits package, including health insurance, paid time off, retirement plans, and a generous sign-on bonus for the right candidate.

Career Growth Opportunities

At Elite Family Medicine, we believe in investing in our employees' professional growth. As a Practice Administrator, you will have the opportunity to take on new challenges, enhance your skill set, and advance within our organization. We encourage our staff to further their education and foster a culture of continuous improvement and innovation.

Why Join Our Team

Joining Elite Family Medicine means becoming part of a dedicated and passionate team committed to excellence in patient care. You will work in an environment that prioritizes patient satisfaction, employee development, and the latest healthcare practices. We value work-life balance and strive to support our employees in their career aspirations, making us a preferred employer within the healthcare sector.

Application Information

If you are a results-oriented healthcare professional ready to make a significant impact in the medical field, we encourage you to apply for the Practice Administrator position today. Please submit your resume and a cover letter detailing your experience and qualifications. We look forward to welcoming you to our committed team at Elite Family Medicine!