About the Company
AEG Vision ("AEG") is the market-leading manager of full-scope optometry practices throughout the country. The optometry practices under management maintain the local brand, practice staff, store associates, and patients, while AEG invests in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG's core purpose is to "improve the health of our community by helping our neighbors see better and look their best, one patient at a time." We are assembling a team of experienced industry professionals to help build AEG into the best place to work and ensure that each patient of the practices under management has an outstanding patient experience.
Optometric Technician
About the role
Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor's appointment schedule in a manner that delivers a professional, pleasant patient experience.
- Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc.
- Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
- Enters patient information in Electronic Health Records (EEHR)
- Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible
- Instructs patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed
- Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
- May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork
- Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
- Responds to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
- Completes proper coding of procedures for payment collection
- May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.)
- Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals
- Supports the OD with patient education as instructed by the Optometrist
- Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only)
- Participates in Practice meetings / projects as requested
- Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc.
- Calls all no-shows or cancelled patients to reschedule appointments
- Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
- Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
- Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization
- Performs other duties within the Practice as requested and as time allows
