Senior Patient Services Specialist

Senior Patient Services Specialist
Full-Time | Remote | $80,000 - $88,000 annually

About LaserAway
LaserAway is the leader in aesthetic dermatology—bringing science, beauty, and self-confidence together through cutting-edge treatments and expert care. With over 10 million treatments performed across 180+ locations nationwide, we’re redefining the future of beauty with a digitally forward, customer-obsessed approach.

Job Summary:

The Senior Patient Services Specialist is responsible for delivering outstanding patient service and administrative support in a fast-paced environment. This role involves managing patient interactions, educating and training the sales force on fostering a great customer experience/delivering exceptional customer service, scheduling appointments, maintaining patient records, and ensuring a seamless experience for all clients while also taking into consideration the best interest of the business. The ideal candidate will possess experience in a leadership role, excellent communication skills, a strong attention to detail, and a passion for helping others.

Key Responsibilities:

• Address escalated patient inquiries and resolve any issues or concerns promptly and professionally. This may require collaboration with the medical, legal, and/or in-clinic or remote sales team.
• Shadow sales force to provide support and feedback on how to resolve patient issues/concerns and manage their clinics in an effective and professional manner.
  • This includes holding an employee accountable and involving the proper parties if and when a protocol is not followed or an issue is poorly managed.
• Identify current issues/complaint trends and brainstorm/create solutions.
• Assist with managing and responding to patient feedback on social media platforms such as Google, Yelp, etc.
• Communicate effectively with team members to coordinate patient services and address any issues.
• Hold team members accountable for monitoring and resolving issues on internal platforms such as Slack, LMS, Zendesk, and via Escalate email group.
• Participate in Leadership discussions and training to elevate, improve, and evolve the Customer Experience and Service within the company.
• Participate in team/company meetings and training sessions to stay informed about new treatments, procedures, and protocols.
• Maintain accurate and up-to-date patient records, including contact information and treatment history.
• Ensure compliance with privacy regulations and handle sensitive information confidentially.
• Prepare, update, and coordinate patient files for appointments and follow-up visits.
• Assist with daily administrative tasks, including compiling patient records.
• Process payments and manage billing inquiries.
• Support marketing and promotional activities as needed.

What We're Looking For:

• Associate’s or bachelor’s degree in a related field preferred.
• Previous experience in a customer service or administrative role, preferably in a medical or med spa setting.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using scheduling and electronic health record systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Passion for aesthetics and wellness.

Why You'll Love It Here

• Professional Growth: We invest in your success. Enjoy comprehensive training and endless opportunities to advance in your career.
• Collaborative Culture: Work with a passionate, patient-focused team that values innovation, safety, and excellence.
• Competitive Rewards: We offer a generous compensation package, benefits, and an inspiring work environment that celebrates your achievements.
• Free and Discounted Treatments: Enjoy exclusive access to our aesthetic services to look and feel your best!

Apply now to contribute to operational excellence and help scale the nation’s leader in aesthetic dermatology.
Be part of a team that values structure, efficiency, and high performance.

Why LaserAway

At LaserAway, we’re not just offering a job—we’re offering a career path. You’ll work with industry leaders in an environment that values innovation, efficiency, and results. Plus, you’ll be a key player in shaping how we grow, scale, and operate across the country.

Benefits Summary:
LaserAway provides competitive compensation packages and a comprehensive range of benefits, including Medical, Dental, Vision, Disability and Life Insurance, a 401(k) plan with a company match, and additional ancillary benefits. We also offer Paid Time Off (PTO) in compliance with state and federal requirements, ensuring our employees are supported both professionally and personally. LaserAway also provides incentive compensation, including potential bonuses and commissions, depending on role and performance.

Disclaimer:

This job description is not exhaustive and may be updated at any time. LaserAway is an Equal Opportunity Employer and will provide reasonable accommodations for employees with disabilities to perform essential functions, barring undue hardship. Duties may be reassigned as needed.