Ackerman Urology, a private physician-owned practice, is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes.
We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).
Position Overview
This position is responsible for greeting patients and answering multi-line phones, checking in patients, scheduling follow up and consult appointments as well as verifying insurance and obtaining authorizations for consults and follow ups. The Medical Assistant position prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight and temperature, and recording this and other information in the medical record. This position is also responsible for monitoring supplies and assuring exam rooms are prepared for patients.
Essential Job Functions
- Answer multi-line phone calls
- Greet and check in patients
- Prepare supplies and exam rooms for patients
- Escort patients to exam rooms and give preliminary instructions, and perform preliminary physical tests, amp; update patient history and the purpose of the visit in the medical record
- Forward calls to physicians as requested
- Enter patient information and reports into the patient record
- Verify insurance eligibility and approval for ordered treatments
- Schedule follow ups and Consults
- Respond to patient inquiries and requests for help with insurance and/or appointment scheduling
- Process credit card payments
- Mail out follow up reminders
- Reminder calls made for all labs, follow ups
- Coordinate patient appointments with referring physicians
- Track and update physician schedules
- Schedule all tests ordered by physician
- Respond to medical records requests (mail or fax)
Requirements (Experience/Education/Licensing)
Required
- 1-2 years Customer Service experience
- Medical Assistant training and/or certification
- High School Diploma or equivalent
- Detail orientation and good organizational amp; time management skills
- Excellent telephone skills and etiquette
- Strong interpersonal skills and communication skills (oral amp; written)
- Knowledge of medical terminology
- Good computer skills: Microsoft Office, Outlook
Preferred
- Medical Office experience
- Experience with multi-line phone system
- Experience with insurance verification and medical office billing process
