Description:
Job Summary:
Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Lead RN II- ACC/CDU coordinates activities of the interdisciplinary team and monitors departmental throughput to ensure safe, effective, and efficient care. Serves as a subject matter expert and resource for clinical teams on departmental processes and workflows. Demonstrates sound decision-making and the ability to be self-directed. Manages patient assignments and changes in staff schedule, as needed. Addresses customer concerns or complaints in a timely manner and escalates to the manager, as needed.
Essential Responsibilities:
- Coordinates daily patient care activities and assignments within the department and acts as a resource for the healthcare team, providers, and ancillary departments.
- Continuous rounding within the department to ensure patient throughput and flow, assisting as needed.
- Utilizes the nursing process to assess patient health status, determine nursing diagnosis, establish nursing goals, and develop, implement, and evaluate the nursing plan of care.
- Actively participates, as a member of the healthcare team, to engage patients, families, and caregivers in care coordination.
- Monitors the condition of patients within the department and support safe patient transfer, as indicated.
- Assists with procedures and monitors patients response during and after the procedure.
- Autonomously perform procedures, such as conscious sedation, under physician supervision.
- Utilizes advanced skills to provide consultation.
- Accurately documents patient data, actions, interventions, and response to treatment according to established policies and guidelines.
- Acts independently to manage patient assignments and changes in staff schedules.
- Conducts daily equipment checks and ensures that quality controls are completed.
- Evaluates emergency situations and leads the nursing response to clinical emergencies.
- Initiates and monitors IV therapy, administration of medications, and other nursing procedures as prescribed by the physician or associate practitioner, and documents accordingly.
- Assesses patient and family health education needs, provides health teaching and counseling, and evaluates effectiveness of the education process.
- Performs direct patient care as needed.
- Ensures clear communication with the healthcare team, providers, and management team using multiple avenues, including email, teams chat, and huddles.
- Responds to inquiries from patients, providers, healthcare team, and internal/external customers and supports resolution.
- Conducts outgoing telephone calls to patients requiring follow-up care and preventative outreach.
- Leads departmental or regional performance improvement initiatives (access, quality, service, people).
- Seeks and completes formal continuing education relevant to clinical discipline.
- Deescalate potential volatile situations involving patients, guests, and other internal KP stakeholders and staff.
- Escalates concerns following the appropriate chain of command.
- Participates in departmental Quality Assurance and UBT activities and supports compliance with regulatory procedures and standards.
- Serves as a preceptor, resource, and mentor for new healthcare team members and nursing students.
- Participates in departmental orientation, training, and competency validation of new staff (after completion of validator training), to include departmental equipment, safe patient handling techniques, and infection prevention.
- Provide at least one (1) training in-service each year and supports annual competency validation.
- Model teamwork and professionalism and fosters a culture of clinical and service excellence.
- Addresses patient/visitor concerns (from Real-Time-Feedback) and provides service recovery in real time.
- May perform other duties as assigned.
Basic Qualifications:
Experience
- Minimum three (3) years of clinical experience as a Registered Professional Nurse with knowledge and subject matter expertise directly related to the department.
- Minimum three (3) years of Advanced Care Center or direct Emergency Care experience.
Education
- Associates degree in nursing.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Advanced Cardiac Life Support required at hire
Additional Requirements:
Preferred Qualifications:
- Bachelors degree in nursing.
- Advanced Care Center - TNCC, ENPC, or CCRN preferred.
- Advanced Care Center - Emergency Nurses Association (ENA) preferred.
