Service Billing Specialist
Mystaf Career Page
Archer City, Texas
$18 - $18 hourly
Full-time | On-site
Work facility: Not Specified
Job Description
Local Fuel Company / Service Billing Specialist
Pay: $18
Hours: Monday - Friday 8-5
Job Summary
This position is primarily responsible for billing customers for service work, and as part of that process, reviewing content of completed work orders for inconsistencies and safety-related issues for follow up, while building and maintaining effective service billing practices to provide the highest level of customer service.
Essential Functions
- Process incoming work orders efficiently and resolve inaccuracies for detailed and timely customer invoicing.
- Review work orders, research, correct and report inconsistencies, and summarize customer follow-up actions where applicable.
- Develop and maintain proficient working knowledge of company billing procedures, special seasonal offerings, and service plans.
- Collaborate with other departments to resolve work order errors.
- Identify, research, and present solutions to the challenges and issues that cause billing inconsistencies to minimize poor customer experiences.
- Be receptive to and competently use new technologies.
- Be receptive to and successfully complete other duties as assigned.
Accountabilities
- Interact with internal and external customers in a respectful and courteous manner.
- Complete work assignments accurately and timely.
- Demonstrate attention to detail and accuracy in all facets of job.
- Maintain a clean and organized work area.
- Keep all company information confidential and only use company information in the context of assigned duties.
Benefits:
- Medical, Dental & Vision
- STD, LTD, Life, & AD&D
- 401(k) with company match
- Paid Time Off (PTO)
Due to our company's culture, these positions have little turnover for those seeking in-office, M-F contributions.