Program Supervisor (Intensive Community Support)

Description
A Program Supervisor plans and supervises a program and provides a variety of administrative and program management tasks. This position implements program goals as well as carries out important operational duties.
Qualifications:

1. Graduation from an accredited graduate program with major in Social Work, Counseling, Psychology, Behavior Analysis, or other related degree required. These degrees must be license eligible (LCSW, LMFT, LPCC).
2. BBS registration, licenses, credentials or like certifications must remain active and valid with their governing entity, if applicable.
3. Minimum of two years' experience in the practice of mental health counseling.
4. Two years of supervisory experience preferred.
5. Bilingual Preferred.
6. A valid California driver's license is required of staff who have regular driving duties, and the driving record must meet the requirements of their position and be approved by the agency's insurance company.

Essential Job Functions:

1. Operate an agency or personal vehicle for work-related activities which may include, client visits, meetings, trainings, or other agency-related appointments
2. Ensure compliance with driving requirements, including maintaining a valid driver's license, current vehicle registration, and proof of insurance as required by agency policy.
3. Ability to communicate ideas in oral and written form.
4. Ability to instruct in group and individual settings.
5. Physical, mental, and emotional health adequate to perform duties.
6. Ability to work effectively with cultural/ethnic diversity.
7. Adhere to all applicable legal and ethical standards.
8. Protect and honor individual integrity through confidentiality.
9. Ability to work in a harmonious manner with subordinates, supervisors, and others.
10. Adhere to all applicable legal and ethical standards.

Responsibilities:

1. Responsible for implementing leadership development concepts in staff oversight, including time management, purposeful coaching and development, effective communication, and meeting facilitation.
2. Manage day-to-day operations and ensure compliance with all personnel legal requirements, including staff oversight, hiring, scheduling meal periods, and approving timesheets.
3. Provide training and guidance/mentorship of frontline staff
4. Implement department/program objectives.
5. Promote a healthy working environment that values staff and equips them to succeed while making sustainable decisions in a way that strengthens both our workforce and our impact.
6. Responsible for contract review and ensuring deliverables are met. (Maintenance)
7. Responsible for executing organizational strategies and initiatives.
8. Ensure compliance with regulatory requirements (such as HIPAA) for reports, records, and policies as outlined in contracts.
9. Develop and maintain a procedural manual for program operations.
10. Responsible for identifying and mitigating risks associated with potential adverse events, outcomes, or behaviors stemming from legal, ethical, or operational process breakdowns
11. Each leader is directly accountable for the outcomes of their program or area of responsibility through a mindset of ownership, continuous improvement, and follow-through.
12. Provide direct clinical services to clients.
13. Ensure timely completion of assessments and review of treatment plans.
14. Ensure compliance of all clinical records to meet standards of the agency, The Joint Commission and contract.
15. Must implement program goals and objectives to meet and maintain contractual requirements of maintaining a monthly productivity level.
16. Maintain good working relationships with referral agents/agencies.
17. Participate in the preparation of annual reports/program evaluations as required by contracts.
18. Responsible for preventing and controlling infection.
19. Responsible for maintaining a culture of quality and safety.
20. Responsible for reducing the risk of injury to clients, staff, and visitors.
21. Effectively use de-escalation skills and techniques for crisis prevention
22. Properly administer the C-SSRS to help prevent suicide.

Other:

1. Attend all required meetings and trainings.
2. Report any suspected child or dependent adult/elder abuse or neglect immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
3. Report any client imminent danger to self or to others or gravely disabled immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
4. Other duties as assigned.